Rafael Floors

Mary Valente

This was not our first time working with Rafael floors but the first time for a refinishing job. Owner Steve was very easy to work with; came to our home in a timely manner to check out the job, measure etc. Since I was concerned that refinishing might not work for the engineered floor he came back with his long-time refinisher and they determined that there would be enough wood for one time refinishing. I wouldn't have trusted the job to just anyone; a little too much sanding and you'd hit the subfloor. But given the Sander's experience, I felt confident. The price was the best of three places I compared with and the final refinishing looks lovely.

Victoria Chen Norland

Rafael Floors was recommended to me from my realtor and I’m glad to have found them. Their prices were competitive compared to other vendors in the area. Jennifer helped walk me through different types of flooring, and Steve was incredibly knowledgeable and easy to work with, especially to get a price that worked for our budget. He kept us updated on the expected delivery of our hardwood floors and helped manage an issue when some boxes arrived damaged. Now having dealt with a number of vendors for our house, I recognize how pleasant it was to work with Steve and Rafael Floors as a whole. I would definitely recommend them for others who are looking for flooring.

Tim Rose

Very friendly and helpful on the shop floor but that is where all good things come to an end. No internal communication to get someone out to view the home. Had to follow up with them twice. Once they did the measurements, I never heard back with an estimate. I even followed up to see what the delay was and no response. Also, who has a business card that doesn't have your email address on it.

Shannon Lottmann

This is going to sound like an advertisement but that’s because they did everything right. The store is easy to navigate and I didn’t have to go looking for someone who worked in the flooring department for help or risk talking to someone who normally sells paint. The sales people were helpful but not intrusive and at least on the items we looked at, the prices were very clear, comparable to other places we had shopped, and included the price of installation. They have their own teams of installers, so we weren’t dealing with outside contractors for the installation. Our installers, Arturo and Douglas were on time, friendly, and considerate of my trying to work from home and of my pets. They were in and out, did a great job and left no trace that they or our old carpet had ever been there. I couldn’t have asked for more from my experience with Rafael Floors and would highly recommend them.