Redwood Family Dermatology

Elan Stopnitzky

Worst customer service experience I've ever had in my life. After countless calls back and forth and hours wasted trying to pay a bill because a) their letters to my house never arrive for mysterious reasons b) their emails don't arrive either and c) I can't pay bills online because there is somehow no record of me in their system, I'm now getting hit with new surprise bills months after my visit and have to go through the whole infuriating process all over again.

Patricia Jensen

I am still suffering from Execma for over 3 years now because O was unfortunate enough to go to Redwood Dermatology and be seen by Jenn Hays. I'd Execma a couple of times before the time before around 7 years ago and always before within a month I'd been given a steroid shot. This time when I asked repeatedly for the steroid shot Ms. Hays refused to not only give me a shot but totally ignored my request and wouldn't explain but she just wouldn't do so. Then she suggested over the counter creams which did nothing had me go go through a few minutes at a time standing in a sun booth. Then made it very clear to me she wasn't able to help me anymore. By the time about 5 or 6 months later when I was referred to another Dermatology department it was too late even though I finally received the steroid shot. I'm now with another dermatologist through Kaiser since my insurance changed. And I've received another steroid shot that didn't help either since I believe it was too long of a period before I received a shot. I would not recommend Ms. Hays for execma care because she didn't really have a clue how to treat it. And I also did not appreciate her cold and arrogant attitude. But thanks to her lack of treatment I still have this miserable skin disease.

Dayle Farina

I've been a patient at RFD for about 5 years. I've always been treated well and have had no issues except having to schedule way in advance. I recently saw a different doctor at the office on Hoen; Dr. Hayes. Great experience. Dr. Hayes was friendly, fast and efficient. The office staff and medical assistant were friendly and helpful.

Zoe Bell

Dr. Dickey did a full body skin exam - not my favourite thing, and was professional, informative and pleasant. She must spend a lot of her time repeating things people don't heed (wear sunscreen, put on long-sleeved and covering clothes, etc.) but she is patient. She manages for the patient not to feel rushed, though she is doing the chart at the same time as the exam (as any medical practice necessitates in our society's medical set up). I strongly recommend her and her office. The staff are on the ball, and it's a good location.