Hansel Toyota

Jackie Brickham

They were very accommodating the first time we came in and let my husband and me do test drives on a used version of the car that we planned to order a new version of when it came in stock. However, after waiting over a month for the car, they were unwilling to follow the policy allowing military to register the car in our state of residence. This is a very standard policy. Big time bummer because it would have just meant a little more work on their part and they weren’t willing to. If you are military, the Toyota in Fairfield said they accommodate military families in this way often. Now to start at square one again!

Kate Duffield

Very accommodating, very efficient-and Jaime was very personable. My husband & I felt very confident about the service we received. Our tire was damaged beyond repair but Jaime made sure that we received the most replacement value.

Tiffany Bellize

Tilly at Hansel Toyota made our experience one of the best you could ask for. Hansel is not pushy and very happy to help when you need it. The manager, Jim, was helpful and knowledgeable. Tilly answered all of our questions, multiple times over with lighthearted patience and pure professionalism. He spent the better part of his day making sure we felt confident and happy with our purchase. We walked away with the exact car we wanted and enjoying the experience from start to finish. They checked in the day after the purchase and let us know that they are there for any questions we may have. I would recommend them 100%.

joey hubbard

We were treated excellent. Hansel had a vehicle that was hard to find and they still treated us fair. Most of the other dealers we contacted wanted more money for the hard to find Toyota Tacoma we wanted. Other dealers wouldn't honor the Costco discount but Hansel did. It is a very nice facility and the staff was very professional. I would give two suggestions to anyone buying a vehicle 1 The Costco discount is available for the extended warranty. This was lost at the finance stage and we had to bring it up to get a considerable discount on the extended warranty. The first price we were given was without the discount! 2-Thoroughly inspect the vehicle. our vehicle had a dent in it that they didn't catch. Once we found the dent, they were very professional and are going to take care of it at a later date. Thanks Keenan(salesman) and Gary(finance manager) for the customer service, it is greatly appreciated!