Pollo Tropical

Cathy Gill

Went inside to order, stood around for a few mins, eventually someone grumpily told me that they didn’t support in-person orders inside - I had to use the app or the drive thru. A clear sign would’ve been appreciated!! The drive thru server (Jada?) was really good - calm and polite. Took about 20 mins to cook my vegan chicken tho. And they omitted the chimichurri from my order too.

P A

I ordered my food and rice puddim as dessert from this Pollo Tropical store. When I opened the rice puddim, I noticed something different in its consistent. After I tasted it the rice pudding was spoilt. I looked at the expiration date and it was saying "Best by May 2nd 2022". The milk was curdled.

Victoria Kurtz

1 star is too much. The Customer Service is terrible! When they messed up my order of $23.00, they would not fix it. I called HQ Customer Service, they said they will send a gift card for the amount I spent & $10. They said it will take upto 14 days. After 3 weeks and no card, I called again. They wanted my original receipt, I said I gave it 3 weeks ago . They had my conversation on computer, she read from our conversation, so I know she had my info, but she said: No one entered that they would refund or send a card to me. So at that time, they said they can ONLY give a $10.00 card. After 15 min, she said, she can't send me a card, they can only send to the app. Later, when I checked the app, it said I can not access until they email me a code. I clicked to send the code, a few minutes later. I clicked resend. And again &again. It's very obvious the won't refund me, and they lied about a $10.00 gift card. They lost my family's business, we'll never go back.

Debbie Ferrer

I go thru the drive Thru with 10 minutes to spare to pick up my son. They tell me to pull up that they aren’t ready. Then they forget about me so I go in and the yuca bites are sitting in the basket. So then the man gives me one order. I tell him I ordered two so them another lady starts to make the order and then leaves in the middle leaving me hanging. So I have to ask again for my order. The whole Process took 25 minutes and I was late to pick up my son from school. This is supposed to be fast food. Poor service.