Skin Physicians & Surgeons

Arif Kusuma

Dr. Sandra Lee is an absolutely wonderful dermatologist. She is very nice and patient in explaining the whole procedure. Her staff is also very wonderful to deal with. As I have indicated that I don't give 5* or even 1*, unless they are absolutely wonderful and go above and beyond OR absolutely terrible that you don't want to do business with. This is one of the exception that I will say that this business deserves 5*. I personally go through the whole tickle lipo procedure with them from beginning to end and found that they are very professional and very trustworthy.

Charlys Hernandez

I been rip off by this clinic I pay $35 dllrs for making a appointment by phone and when I show up $115 in cash. And less than 20min talking with the doctor she was telling me I can't help you, I am not qualified for this kind of surgery we are more for superficial surgery, If they can't help why they charge the full price why not reimbursed the money ? To me is licensed to rip off the people. Here is the address of the clinic. 859 E Foothill Blvd Suite B, Upland, CA 91786 Please be aware that are not qualified for a big surgeries they do only superficial ones and don't reimbursed your money if they're not qualified to perform the surgery.. Pictures of my situation upon request..

Rafael Bravo

I recently went in for a medical records copy of a procedure done last year, and the receptionist young lady was helpful, friendly and informative; on the other hand, there was a lady in the back office (medical records clerk - coder) that was very unprofessional, rude, and HAS poor communication skills. (having employees wear name badges would be helpful in situations like this to hold the employee accountable for the actions displayed/done) As I explained my situation, the young lady talked over me, did not listen to what i had to say, and simply was unprofessional. She eventually was able to help me, but she helped me after what i felt like being an unnecessary/unprofessional and frustrating conversation. I suggest this medical office to look into hiring capable individuals that uphold the companies goal, mission, and mainly protect the reputation of Skin Physicians and Surgeons establishment because employees that treat customers in the way i was treated cause the customer to go to other treatment centers with quality service. Note to Skin Physicians and Surgeons: Please train/coach your employees in order to keep this company flourishing, and this incident happened Nov 1, 2019 between the hours of 3:00PM - 3:15PM for upper management to review, thanks. Translation below: Recientemente solicité una copia de los registros médicos de un procedimiento realizado el año pasado, y la joven recepcionista fue servicial, amable e informativa; Por otro lado, había una señora en la oficina administrativa (secretaria de registros médicos - codificadora) que era muy poco profesional, grosera y tenía pocas habilidades de comunicación. (hacer que los empleados usen tarjetas de identificación sería útil en situaciones como esta para responsabilizar al empleado por las acciones mostradas / realizadas) Cuando le expliqué mi situación, la joven me habló, no escuchó lo que tenía que decir y simplemente no era profesional. Eventualmente pudo ayudarme, pero me ayudó después de lo que sentí como una conversación innecesaria / poco profesional y frustrante. Sugiero a este consultorio médico que busque contratar a personas capaces que cumplan con el objetivo, la misión de la compañía y protejan principalmente la reputación del establecimiento de Médicos y Cirujanos de la Piel porque los empleados que tratan a los clientes de la forma en que me trataron hacen que el cliente vaya a otros centros de tratamiento. Con un servicio de calidad. Nota para los médicos y cirujanos de la piel: capacite / capacite a sus empleados para que esta empresa prospere, y este incidente ocurrió el 1 de noviembre de 2019 entre las 3:00 p.m. y las 3:15 p.m. para que la alta gerencia lo revise, gracias.

Linda Clarke

I go there and see her assistant, but wish I could see her because I watch her TV show and think she is so kind and compassionate with her patient's that I wish she was a regular doctor I could go to. We need more kinder and compassionate with personalities like hers. Someday I hope to run into meet you Ms Sandra when I'm in the office. Linda Clarke