McDonald's

Art Simmons

A Faded Star I have visited this MacDonald's for 40 years. They are my neighborhood McDonald's. My kids grew up here. I would be willing to bet I have consumed over 5,000 Big Macs here. Today was my last visit. I have watched McDonald's over the years-I used to get 8 hamburgers for $1 there in college. The organization evolved - it was a college hangout, then a family restaurant. They built playgrounds and welcomed families. Kids played there, and parents relaxed knowing their little ones were safe. Beautiful advertising shoed happy customers and delicious food. Then somewhere along the way, McDonalds lost its way. First, they got bashed for only serving high fat foods full of sugar-so they evolved. Fresh ingredients popped up, food became the highlight. They were losing market share by the minute to competitors so they stepped uo the game. And they prospered once again. Then they fell off the cliff. Restaurants were remodeled. Gone were family friendly places - in place were soulless boxes with ordering kiosks, and guess what-mo service. The Brand that everyone loved and trusted deserted their loyal customers. Which brings me to the point of this review. This McDonalds has sunk below the ocean. It is what I described - a soulless box with no soul. I took my grandchildren there today. The person that waited on me could not have been more disinterested -I repeated my order twice. The food on the wall posters showed stacked high Big Macs and hamburgers with lettuce and tomatoes. The Chicken Sandwich looked especially tasty-big and plump. Reality: The Hamburgers were flattened sandwiches with a little dab of sauce. The Big Mac was about half as big as the appetizing picture and the Chicken Sandwich was a burned chicken patty on a bun. So that's it. This restaurant is Franchised and is owned by someone wha has made MILLIONS off the good people in Plano. And he allows this to go on. Here's my take-I get to CHOOSE my restaurant that I take my Granddaughters to and it won't be this McDonald's, or any McDonalds ever again. I hope those reading this will make similar choices. We do not have to go there. And I will not.

Cristina Figueroa

I got here about twice a day for Door Dash and I always have the food ready on time and you’re always polite and it’s just they’re awesome I eat there sometimes too

Helena Reyes

Worst customer service from all Mcdonald’s in the Plano area , the lady at the window with glasses (Maria) just told me “ go park in number one” !!! Why why place someone who doesn’t speak English!!! ? I know some of the managers at this location and they are nice and polite even if the don’t speak fluent English, but man this lady has an attitude, well I parked at number one then another lady brought my food and drinks that I requested without ice , I let her know that and she said “ are you sure in the screen didn’t show without ice “ I told her that was in my receipt with NO ICE ! I give the receipt to her , she just turn around and left then a different employee with the drinks . I mean is not that har to be polite with customers just a PLEASE or THANK YOU makes a huge difference!!!

Emz90

Been going here for years. Overall good food and service, but sometimes you get that occasional food that’s just not made right or your order is mixed up. But they are very efficient and effective for having to deal with a lot of people and I applaud them for their work ethic.