Normandin Chrysler Dodge Jeep Ram FIAT

Domini Callejas

If I could rate a 0 I would. I was working with one of the sales associates on a vehicle I wanted to buy. I had inquired a few days prior and wanted to purchase. In between work and me trying to send a check and then baking able to wire or bring the rest the next day od business, finish paperwork and leave with my new car. They sold it. After I had already sent a check in. I had to contact my bank. But how fraudulent and rude. I had the worst customer service experience and as a woman who already gets mans planed half the time at dealerships they took the cake of chauvinistic a holes. I don't recommend giving them the time of day unless you want to feel taken advantaged of and tossed aside. What a shame.

Elliott Parker

This is a review for the Auto Service Department. If you need work done on your car, I encourage everyone to do research on the part your car needs. There is a huge back order on Jeep auto parts and this location seems to not have a huge inventory. You will wait for literally months on end for the part you need (my advisor told me there was a car in their lot for 10 months just waiting). I ended up leaving my car at this dealership for about two months (ridiculous) because it was waiting for an engine part. After weeks and weeks of waiting, and after countless texts asking for updates, It felt like nothing was progressing so I ended up calling other auto shops around my area for service and was able to have my car back driving within two days. My issue with this dealership is the lack of communication & empathy from the advisors helping customers with their car service. They don’t care. My advisor would only occasionally respond to my texts whenever I asked for updates. Mind you, this is my daily commuter car so of course I’m going to be worried with how long it takes. But he only responded to my texts once, when I asked him several times for updates. The lack of communication showed how much customers mean to them. The Customer-Care hotline isn’t much of help either. I made a case # with the customer care team to expedite my car part, but they weren’t able to help. Literally all of their car parts are backed up and not in inventory. SAVE YOURSELF AND DO RESEARCH. Ask mechanics around your area if they can help service you. In the end, my car was parked at this dealership for two months and had no work done on it. I towed my car elsewhere and my car was fixed in no time.

PAWS Volunteer

i had to bring in my NEW Jeep Grand Cherokee L for a Battery issue and they were fantastic...gave me an appointment but said i could bring in earlier and they would try to get to it and did. Very professional and were great about giving me updates. Jason was who i worked with and he was GREAT. The only issue i have is this review system wouldn't let me use my person Gmail account....

Nidal Khalil

I know that fixing a car or a van at the dealer is expensive but they are supposed to be honest and focused on the problem. Those guys are not honest and incompetent, they use their technical knowledge to make more money even if they have to break existing functional part. It is a a machinery that sets you up for more visits to make more money. They are dishonest and can not to be trusted with you vehicle. I would not even change the oil at this dealership. The maximum time the repair lasted is one week. When your bring your vehicle the second time they will always find something else. I gave them one star for a lack of zero rating.