Popeyes Louisiana Kitchen

Michael Theisen

Must have been a training session going on. Having our order taken was confusion. Someone walked in and asked if there was an order for a certain person. Lady behind counter rudely answered "I don't know" and turned away. Chicken sandwiches were ok. The Cajun rice was quite flavorless. Red Beans and rice was tasty.

Jennifer Reed

Usually, I have an average experience at Popeyes. Yesterday, the customer service was horrific -- and it was from the Manager! I ordered eight blackened chicken tenders, which is a 5-piece combo and 3 additional tenders. She rang up a Family Combo, which came up to $30. I was looking at the screen and I could see that she keyed in something that wasn’t quite what I wanted. I told her that was a mistake and that the pricing was incorrect on the screen. So, she was said, “The pricing is right.” So, I said I could pull to the window so we could clear it up. I thought maybe she couldn’t hear me. So, I get to the window, and I tell her that my order isn’t correct and that the price is more than this meal is usually. She immediately became defensive and combative. She said, if you have a problem with the prices, you need to call Corporate. I don’t make the prices. I said no, I usually don’t have a problem with the prices, but for 8 tenders, it usually doesn’t cost $30. She began yelling at me and saying, “Like I said, if you have a problem with the price you need to call Corporate. The prices went up and I don’t control them.” I then asked, could she simply repeat my order, then. She was like, “No because if you have a problem with pricing, you need to call Corporate.” I was like, “Can you just tell me what you keyed in. Can you repeat my order.” She said, “I got down what you said.” I then asked, can I then see the receipt or something, so I can verify my order.” “She was like, no you have to pay first.” I told her I’m not paying $30 for 8 tenders. I don’t think that’s right. So, finally an associate comes over and looks at the order. He sees the problem and fixes it. My order is then $17. I was like, thank you. That’s what I ordered. She was like, “NO, I took down what you ordered. This is what you said!” She had keyed in an 8 piece Family Order! I was like, No Maam, that’s not correct!” Finally, I said, “May I speak to a Manager.” She was like, “I AM THE MANAGER.”I was floored! How could the Manager talk to me like that and carry on in this manner? I was like, WOW. So, I went in and asked for her name and told her that I was going to escalate this because the way she acted wasn't right. She ignored me and continued speaking in Spanish to her employees because she knew I couldn't understand what she was saying. She told them not to give me her name. So, I called Corporate. This was such a crazy experience!

Edward Pecikonis

Service was good. Food was fresh and hot. Only reason not 5 stars is because I came for Cajun Fish, it was listed on the menu, but they said they didn't have Cajun fish.

Karen McCalley-Robbins

I would give negative 5 stars if possible. Very regular customers. Rarely a problem until yesterday's order. More than 4 inches of backbone and neck still attached to breast. It is not skin as pictures show bones of back in the piece protruding from breast. I have additional photos. When notified just nowhere, the manager and the employee who closed last night called me a liar. The employee even said that chickens only have feathers on their wings (??????) when I said we have previously gotten chicken pieces that still had feathers attached as well. Was screamed at by both manager and employee before manager up on me. She said I had to return chicken today to get a replacement. Told her we live more than 15 miles away and would not travel 30 miles to bring it back but I still had tge chicken, receipt and bag and happy to send pictures. She screamed at me and said I had to return chicken today if I wanted her to do anything. Called corp. They will "escalate" and send coupon that may arrive in 8 weeks???? Not what I call customer service. 40 year customers who will find a different location or just a new chicken place.