Firestone Complete Auto Care

Michael Wortham

If your car is upside down in a ditch, and it's on fire, and the tires are shredded, and the only auto repair location that could possibly get it back on the road is a Firestone -- just buy a new car. As a chain, Firestone is the worst auto repair garage I've ever had the misfortune of needing. A few months ago, we took my wife's Lexus to the Firestone in Crowley. We were given an initial estimate of $300 to $400. They then called back and said my wife's car could only use Lexus factory-made brake parts and the repair cost shot up to near $1,000. Not knowing any better, my wife approved the repairs and paid the outrageous bill. Today, we got an estimate on her front brakes - $250. With regularly produced brake pads and shoes. I've had similar experiences with Firestone locations in Spring, College Station, and Sarasota, Florida. The. WORST.

Sheena Jones (Sheena)

Went in for an inspection and flat tires. They corrected my issues but told me the sensors and warning lights will go away automatically. The warning lights did not go away and the service light is still on to this day.

Paul Atreides

They try to take advantage of certain people. They tell everyone their air filter is dirty, alignment is out or your battery shows wear and tear. Dont trust them if they're trying to charge you for things you didnt come for. Get a second opinion.

B Ward Jr

Okay what can I say... been here multiple times always the same story. Let's convince the customer to do more. I came in for oil change they tried to tell me my wiper blades were bad ( just replaced then 3 weeks ago) , my air filter was extremely dirty (replaced 3 days ago). 16 months ago they told me my tires were bad with less then 4\32 tread they actually had 7 and I replaced those just earlier today. To the unsavy customer they will get you everytime so buyer beware . But as I was a mechanic for over 30 years they can't pull the wool over my eyes. Why did I come here? Because it was raining and I have been hurt and was unable to do it myself. Not again.