Red Lion Hotel Pocatello

Helen Ohland

Vincent at front desk was awesome and so very helpful. In fact all staff were nice. Our first room was dirty in spots, bathroom floor, bedroom a/c unit, all baseboards, etc. When we moved it was a better room but there was still some issues. A big sticky glob of something by tv on floor, no table/chairs. Sleeps 6 but seating for 3? The only seating (besides bunk beds) was on the 3 butt couch. Again, Vincent is wonderful and we appreciate what a great representative you have.

Ryan Richmond

First off, Brooklyn at the front desk was very helpful and very nice. No issues with the staff at this hotel at all. The issue I had was with the price of the room and the condition/cleanliness of the room. My mother-in-law was moved to hospice care on a Monday and had about a week to live. I immediately tried to get a hotel room for the week and soon found out that there were NO hotels that had rooms available for an entire week. All rooms were booked on Thursday and Friday for the state high school wrestling championship. We got a room at Red Lion for Monday through Wednesday. Brooklyn told my wife to keep checking each day to see if there are any cancellations. There ended up being a cancellation and we were able to stay in the room through Saturday. The room had peeling wallpaper, a very dirty/worn sitting chair and there was hair in the tub/shower from the previous guest. It looks like they updated the flooring in the room and the beds were comfortable, but they upped the nightly rate from $110 to $200 per night. Definitely not a $200/night room!

Alisha Owen

Customer service was great! However the rooms were absolutely filthy! There was black and purple sticky stuff splattered all over the walls, the floors were just disgusting. There was trash next to the bed I could go on! You would think with the pandemic things would be a little more cleaner. I definitely won't be staying there again.

Amber Crump

I booked this hotel for my sons birthday. Horrible experience. Upon arrival, I found out another huge pool party was booked on top of mine even though I spoke the front desk and also the manager about my party and reservation. 4 rooms booked, dirty but another was moved far from the other rooms I booked. Most of staff were unprofessional. I then got to the suite and nothing was working. Some things needed batteries and hook up. Lamp and jetted tub broke. No garbage in the bathroom. Mold in the bathroom shower and floors were dirty. Front desk seemed annoyed more than trying to help appease the situation. Bed was uncomfortable and squeaked. This hotel is not the same as it used to be. I will never stay again. The manager did give $20 off my room but I continued to have issues into the evening so this $20 was not enough for the huge inconvenience and uncomfortable stay. Beds were so uncomfortable. Hallways were cold throughout hotel. Also, for another update Sunday evening after check out. All 3 kids I had for the small party broke out in a rash I am assuming from the chlorine in pool. Horrible.