Home Source of Yakima

Heather Hostler

This review is based solely on the application process. My husband and I applied for a rental and both had to fill out an application ($40 each). We applied for the rental the first day it was listed and the day after we applied for the listing it was pulled from the website. Concerned, I emailed and asked if the rental was still available. I was assured that it was, they had just had 20 people apply for the property in a single day. I was told that applications take 5 days to processes and we would be contacted as soon as our applications were approved or denied. After 5, 6 and 7 business days I still hadn’t heard anything. So I called, and the first time I got no answer. The second time someone answered and told me that the property we had applied for had been rented out already. (This is frustrating because if you spend $80 to apply for a rental the least they could do is give you a courtesy call or email and tell you that you didn’t get the property. That way we could have continued looking for available rentals instead of wasting time.) The person also told me that our applications hadn’t been approved because they were having trouble getting ahold of our references. They suggested that we contact our rental references and have them contact Home Source. This would be easier said than done since my husband is in the military. This means our most recent rental history is base housing (part of which was in Japan). The military is exceptionally difficult to contact for any reason and I am assuming sharing rental history is not high up on their list of things to do. So I’m assuming we just ate $80 despite the fact that we have excellent credit history and amazing personal references. I’m sharing this because I am super disappointed and hope the same thing doesn’t happen to you.

Ana Valdivia

The application process was so easy and seamless despite our current COVID-19 situation. In addition, every person I spoke to at Home Source was very helpful and polite. The unit itself was in excellent condition moving in, can’t rant enough about how clean it was. Their cleaning crew did an amazing job! The ability to pay rent and submit work orders online is also a plus! 😊

Andrew Deel

I give ZERO Stars.... apparently they haven't changed their ways for over a year. It feels like this company accepts application fees and don't follow up immediately. I had all my application fees and move-in fees ready for a particular property, they took forever and hardly responded to my voicemails and took forever responding to my emails. I tried to give them the benefit of the doubt, but I shouldn't. If you're in the military I'm working to blacklist this company. They took over $120 in application fees for NOTHING!!! Definitely feels like an application fee scheme!!

S Tay

Rental experience is easy and good, HOWEVER, the moving out process was less than desirable - We were charged for a utility bill that was supposed to be theirs. I called Home Source with proof stating that the bill was theirs and they assured me it would be taken care of and there would be no worries. 5 months later I get a letter in the mail stating that this bill has been sent to collections, which I now have to dispute. This never should have happened if they took care of it when they said they did. I am frustrated and feel taken advantage by this company and it makes me hesitant to rent from them in the future or recommend them to others.