Lowe's Home Improvement

Bob Driscoll

I shop at this Lowes store on a regular basis and generally experience good service. Unfortunately today and two previous times I have attempted to get information about replacement windows. On all three visits I went to the desk near where the windows are and found it unmanned so I rang the bell that you press to request help. The first time I waited for nearly 15 minutes and then left. The 2nd time I went to find someone who was kind enough to walk over with me to help find someone only to find that the individual who was supposed to be there was temporarily unavailable and it would be about 20 - 30 minutes before he returned. Today I walked in at about 9:30 AM only to find no one at the customer service desk again. Another Lowes employee was walking by so I asked if he could call the person who could help me. He was kind enough to do so and the individual answered which to me acknowledged that he knew someone was waiting. twenty minutes later the same employee walked by again and asked if I had been helped. I told him that no one had responded to his call. I thanked him and told him that I would come back another time and left. I understand that most retailers are shorthanded but A person can only wait so long to spend $15K - $20K when there is no one to help.

Rita Orona

Came to make a key 🔑 to my house 🏡! Walked around for a second and saw that the store was nicely organized! Robert assisted me and in less than a minute he was done ✅ super cute key 🔑! Less than $6 dollars ♥️ Nico also helped me and finding the key section. Honestly I came early in the morning so the store was empty . But they have a big selection of everything! Garden 🪴, appliances, outside furniture, all electronics , lamps , cleaning supplies , you name it they have it ! Definitely recommend this store ! Everyone was nice and friendly! They also had a nice selection of keys and they where fun 🤩! I left super happy !

sherly

Mari/Mariela, the sales specialist is awesome! I got a really good amount of discount on all the items that we bought for a home improvement. We bought some paints, lumber, strip nailsWith everything costing an arm and a leg, a big discount helps tremendously. She offered the business account which you can get even if you don't really have a business. Since I am very particular on my credit and not wanting to open the business credit card, I still got the big discount by joining the program they have without running my credit. She even offered me a cold water while waiting. The other staff seemed really nice and liking their jobs. People who are willingto throw a smile your way when you enter the place says a lot about how the company is taking care of them and management. Kudos to all of you, keep smiling, and providing excellent customer service. The world needs more people that are happy at their jobs.

Brad W

I went to get some new knobs for my shower. I had someone help me and I ended up with the wrong ones. I own 50% of that because I didn't really know what yo look for or what questions to ask. I think a manager helped me because when he asked if I needed help I noticed he glanced over to the department cashier area I imagine to see why nobody had helped me yet. I'm a retail manager as well so I picked up on that but I could have been wrong. Either way I left with the wrong stuff. He did his best with the info I gave him. The store was neat and orderly