Walgreens

Amelia pratka

I use this Walgreens consistently and have never had a pharmacy be so unreliable. Most recent experience is today- them completely losing my paper prescription I dropped off 4 days ago- when I dropped it off they told me they had to order it and it'd take a day or two. I get there to get it today and they've lost my prescription and still don't have the medication and are absolutely no help. What kind of pharmacy losing a prescription?! Not one I want to use that's for sure. So just know if you use them, you may or may not get your medications. Update: I got my prescription resent by my doctor, and they still can't fill it after they told me they could. They called 3 days later after saying they would fill it, saying they can't and can't for two days. I am FED UP with this Walgreens and WILL be taking this complaint further than a google review. Complete embarrassment of a pharmacy. Find some workers who actually know what they are doing.

Kearby Herrington

I waited in the drive though for 30 minutes and as soon as I got to the front of the line they threw a sign up in my face saying there were closed for lunch. First of all who goes to lunch at 1:30pm? Secondly it was 1:25pm so that isn't 1:30pm. I got out of my car and went to ask the manager what was going on. I think I was bothering him because he would not look up from his phone. He had no answer. Come on Walgreens. Can't you just pay your employees a little more so there aren't these issues? I can promise you I will never come back. What a joke of a business.

Brandi S

TERRIBLE customer service! Every time I call in prescriptions from the doctor office I work for, I sit on hold a minimum of 15 minutes. During that time, no one speaks when they answer, they just pick the phone up & return it to hold. I'm not sure what happened to professional courtesy or customer service in general, but how much effort would it really take one of the technicians answering the phone to say "I'm sorry to place you on hold but there are x# of calls ahead of you" or whatever. I've worked as a pharmacy technician, so I understand the insane pressure from customers at the counter and drive-thru and answering the phone that never stops ringing. But you know what, those things are going to happen every day, so hire more people or hire people that want to do their job. I try to steer patients away from this pharmacy whenever possible.

Brian Lemonzo

Walgreens in Tyler is one of the Friendliest stores I've been to! Our cashier Brittany Taylor was very kind and informative. She taught us all the benefits of using the Walgreens app! Also, Brooke introduced us to all of the sales products in the cosmetic department. Both were very sweet and helpful! This has to be one of the best Walgreens wee ever visited!! :)