I wish I could give negative stars this is the worst apple store. They don’t help you unless they’re forced too. Any T-Mobile customer with issues gets turned away instantly.
Christine DeVose-Cowans
May 10, 2022
Overall, good experience. I ordered an iPad online and went for pick up. I missed my scheduled pick up time due to parking struggles. The store was really crowded, busy and loud which was a bit of a turn off for me.
However, service was quick for pick-up. I was in and out in less than 15 minutes. The staff seemed friendly.
Celeste Peterson
Apr 25, 2022
A team member named Alex was swift in helping me purchase a new iphone (and sell back my old one) in record time. My appointment started at 6:30 and the store closed at 7p.
Not due to Alex, but because of the closing time, I felt a bit rushed but got everything done in time. My husband was also trying to do the same, and the person helping him and a lead/manager (male, white) basically said they couldn't help us finish the process we were almost done with because they were closing without charging us a $30 processing fee at that point. We understand that the store was closing, but it also felt like we were being pushed out the door.
We went to Suburban Square's Apple Store where we were helped and got everything done quickly and with more efficient tips and tricks by the team member there.
brendamiller photography
Nov 27, 2021
Upgraded to iPhone 13 Pro Max. This phone is quite different than any other iPhone upgrade. Selection and purchase made online. Purchased items were ready at time of appointment. Apple staff were more than kind to help me troubleshoot and recover access to every online account I thought useful.
So my iPhone 7 say no service up top of my phone and I want to know what to Do To get it back to saying Metropcs?
Nae IM | Sep 1, 2019
Malcolm Donckers | Sep 1, 2019
Best take it to apple and get a professional opinion. However in my experience, it's not easily solved and they will send u to your carrier(MetroPCS) if u are not stern about the issue being an iPhone issue and not carrier. Basically u need a replacement. I'm sorry bout, as a person this sucks. For now try holding volume down and power buttons
If your phone is not holding charges, then apple will replace the battery free of charge if the phone has no sign of damage such as broken screen or or water damage. If such damages occurs, apple is likely to suggest that you back your device throight iTunes or icloud because they will take your broken phone and give you a new one right on the spot with a fee of course(I forgot the amount) Otherwise they charge $29.99 for a new battery replacement
can you fix a screen that is have black and link is spead around the screen
jonathan collazo | May 3, 2022
Kwami Palmer | May 3, 2022
Going there for fixing screen good
where can I park my car near your store?
K Chu | Apr 3, 2022
Dorothy Copeland | Apr 3, 2022
Parking is a premium in the city good luck with that.
Hey, I have a brand new MacBook and iPad Pro that’s barely been used, and they’re basically still in factory condition. Do you guys do trade-ins? I’m looking to put the credit towards another Apple device. Thanks so much 👍
hella poised | Mar 4, 2022
Dorothy Copeland | Mar 4, 2022
Hey that's a great question 🤔 worth giving them a call to find out.
Good Morning, My tablet is disable, can I come in to get it open around 3:30-4
Tonya Harris | Feb 2, 2022
Robert Evans | Feb 2, 2022
They only have limited service. Make an appointment on line. They close at 7.
Depending on the phone you have I believe they might do some type of trade in credit but don't quote me on that. I recently bought my kids iPhone 13's & their previous phones were iPhone 7's & the upgrades or credits were only good on 8 & newer.
Yes I had to get a new phone from them every other month for the last year. I swear they are giving me defective phones. And most of the staff is very rude when I ask simple questions. The one in Willow Grove Mall is worse.
No. Once at the front door they will assist you with your needs. Collect basic info I waited no more then 5 minutes to I got a text from them instructed to go back to the front door and show the text. Then was let rite in. Hope this can help!
What La-Tina Range said..I would do tthis as well. Unless your just buying something like I have a cpl weeks ago(I just walk in after my temperature was cleared) I would call
Do ya'll sell one airpod I lost mine It was a gift.
Anitra Freeman | Aug 31, 2021
Cesar De Leon | Aug 31, 2021
They won't sell you just one air pod.
How much do they pay
Nicole Wade | Aug 31, 2021
Sandra Quattlebaum | Aug 31, 2021
I'm not sure what the pay is for the Apple store, I work for Postmates as a delivery driver. I only pick up customers orders and see that they receive it in a timely manner
When will the store be open again, had an appointment and was notified late that it was canceled after I already came to the location...
Janeen Smith | Aug 31, 2021
Gladys Wilson | Aug 31, 2021
Not sure with all the looting they are probably just taking precautions.
Phone stuck on apple screen
John Rechner | Aug 31, 2021
Gladys Wilson | Aug 31, 2021
Maybe a hard start will help or call the store and someone may be able to help you
Iphone 12 pro 128gb is available???
nisheet gupta | Aug 31, 2021
Gladys Wilson | Aug 31, 2021
I'm not sure as I haven't heard anything about it yet.
Are walk-in available
IBRAHIMA DIALLO | Aug 31, 2021
Kevin Jones | Aug 31, 2021
No you have to make appointment but it only takes like 20min
Our I pad does not charge . Can it be repaired.?
John David | Aug 31, 2020
Nitish Gupta | Aug 31, 2020
Yes, these days you need to book an appointment on apple.com for repair
My apartment was broken in to and I have a police report my the person put my I pad I water and I just got the table Is it under Warranty and can I get a new one
Mary E Frazier | Aug 31, 2020
Curtis DRAYTON | Aug 31, 2020
U must check what type of warranty u have first for water damage
Disabled iPad. Can you reset to factory settings. I know all will be removed from iPad. Apple support suggested I take to Apple store. iPad set up last year. Handicapped brother cannot remember iTunes passcode or password.
A Google User | Aug 31, 2020
Grace Bullock | Aug 31, 2020
Ok just take it to the Apple store and tell them the problem so they may help you with the iPad, also try to remember the password not the passcode to the iPad, and someone there can help you get it fixed, but even know that your brother maybe handicapped you can just help with the wheelchair in the store because they do not have any steps, so talk to someone today in the red shirt about the problem, and make appointment maybe someone there can help you.
Google Calandar has deleted all events from 2018. I did NOT ask for this. Is this information permanently gone?
No they don't search for people's phone numbers sorry
The face of my Apple Watch came off and I can’t get it back on. Is this something that can be fixed or do I have to get a replacement? I think I’m still under Apple care.
Yes, that is a free service provided by the Apple Store. Apple does not charge any money for software support. When you bring the iPhone to the Genius Bar, they will put your phone into recovery mode and restore the device to its factory settings at no cost to You.
I bought with you an iphone 7 in 2017, this device has short on the board and will not call anymore. In June I'll be in Philadelphia do you accept this device in exchange for another one in the case an XS?
How much for a iPhone 6s screen repair without warranty
Linda Dowling | Sep 1, 2019
Huy D | Sep 1, 2019
I would give the store a call to see their prices!
Can you disable an iPad 6th generation? I can't remember my I'd pass code to unlock it.
patricia eleby | Sep 1, 2019
S P (Phila fact checker) | Sep 1, 2019
That's super easy for the crew at the apple store on walnut st. I advise you to take it to them, instead of having a jackleg mess up your phone trying to unlock/disable it!🤤😖
Do you replace battery
Phanta Khannah | Sep 1, 2019
S P (Phila fact checker) | Sep 1, 2019
Yes they do. Just take it to the store and they should help you easy 😎
Restart how? If it is broken they will tell you if it can be fixed and what the cost is. Otherwise you need to go to your mobile carrier to get your phone turned on.
Worth visiting them. But you might like to try looking for youtube videos about Iphone 7 stuck in boot loop. Maybe the solution is simple. Although i dont take any responsibility of this suggestion.
How do I transfer info from my old MacBook Air to my new Macbook Air? Can this be done when I see a Genius on the same date I made for the new MacBook Air? Thanks. Sr. Gertrude
Sr. Gertrude Borres | Sep 1, 2018
Barry burton | Sep 1, 2018
Absolutely. The genius will walk you through it
Can you restore my phone. It’s stuck on a black screen and and Apple logo pops up every now and then.
David Kalai | Sep 1, 2018
Ed Onorato | Sep 1, 2018
Is it an illuminated black screen or is it looking like it is powered off? Could be that it is not holding a charge. Was it losing battery quickly? Battery swap is pretty easy, it may be shipped to california either way to be repaired.
I don't work there, FYI. (I tried to)
How much it cost to get my iPhone 6 screen fixed the inside of the screen cracked and the outside to
King Keemy | Sep 1, 2018
pradyumna ingle | Sep 1, 2018
That would require the whole screen replacement. Better give Apple care a call, and get the budget. It's difficult to predict the costs of the screen and the labor costs.
When playing games on my iPad it turns off and goes to the home screen why
Shonta Wimberley | Sep 1, 2018
Straw Playz | Sep 1, 2018
I'm guessing it's due to the screen timeout you can go to the ipad settings a change it if that don't works then you should go get your ipad checked out
Need to change battery can I drop of around noon and pick up few hours later it’s my only day to do this
yalli avitan | Sep 1, 2018
Brent Christensen | Sep 1, 2018
You should call and make an appointment.. Most times I've gone you have to go in wait in line to drop off then you can leave and come back, they will tell you the time frame... Or you could get a real phone today
Usually after large holidays are when you can get deals. Christmas in particular, when last years models haven't sold and new years are coming in.. Although apple is always over priced soooo, not many deals to be had.
If you will go at apple on walnut make sure you take a bus because youll be waiting for at least 2 hours and they wont let you sit in those chairs unless you have to go on training or program they talking about..... Good luck i hope you get lucky to get in asap. I would rather take chances to go at apple in those malls if you going to wait because they will register you and wait for their text at least you can go shopping or look around.
Yes you can. You will need to go to to your local apple store or the nearest store and I believe they will run a credit check and if I approved, you will walk out with a new phone of your choice. Remember, it will depend on your credit score so good luck.
They do as little fixing and as much upselling as possible there. Their attitude is who needs to repair when we can just grab your cash and make you buy this year's model.