Spectrum

Category: Cable company

Address: 14400 Bear Valley Rd unit 109, Victorville, CA 92392, USA

Phone: +18884067063

Opening hours

Sunday: 11AM–7PM

Monday: 10AM–9PM

Tuesday: 10AM–9PM

Wednesday: 10AM–9PM

Thursday: 10AM–9PM

Friday: 10AM–9PM

Saturday: 10AM–8PM

Reviews

Jay Macias

Aug 10, 2022

Very busy store but the representatives are fast so you don't have to worry if you are #10 in line; you won't be too long.

Ayana Pettis

May 15, 2022

The service is not the problem it’s been working great for me. It’s the first bill that just came in the mail, when I agreed to services it was for just internet and a few streaming channels package I was told was 35.99 a month, I didn’t sign up for cable, I did not sign up for spectrum voice I don’t know what that is, and I was told the first time fee will be waived since I’m a new customer, my bill is $90!!! I will not pay for something I did not sign up for

Steve Swanson

Apr 19, 2022

Whether you call them, or go to the store in person, their primary goal is to waste your time. Their store manager couldn't have graduated 4th grade. To drop off your equipment, you have to wait in the same line as 10 people taking 30 min to get cell service or start cable. Fine, but have an equip drop off counter, or system of some sort. Use your head. I know it's Victorville and you can't expect much, but this is so dumb it has to be intentional.

Nick Vernon

Jun 27, 2019

They never have enough personnel working, everytime ive tried to go in there are at least 20 people in que. You can sit there for an hour and only move up 1 to 2 spaces.

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Questions & Answers

Can I drop off the cable boxes at this place in the mall?

Jero57 | Aug 31, 2020
nicole johnson | Aug 31, 2020

Yes

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Can you put money on your spectrum acct

Janice Barker | Sep 1, 2019
Lonnie Carter | Sep 1, 2019

Yes

Why is my internet running sooooooooooooooo slow...like in the old days with dial up?

Karla J. Franko | Sep 1, 2018
Isaias M | Sep 1, 2018

They Suck

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I was at your store this afternoon and dropped my sim card, was it found?

Kathlene Pap | Aug 31, 2020
Luke Duke | Aug 31, 2020

You can always contact the store and ask them if it was found

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What is it next to

Debra Zambrano | Aug 31, 2020
Louis Aikens Jr | Aug 31, 2020

Yes n mall By Barnes & Noble

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How can I view what activity has been on my wifi

Todd Yates | Sep 1, 2018
Shaun Doney | Sep 1, 2018

If you have spectrum the tech support should be able to help you with that

Can I turn in a modem and 2 extender pods at this store in victorville mall.

Anthony Morrow | Aug 10, 2022
Jay Macias | Aug 10, 2022

Yes, this is one of the places where you can pick up or drop off equipment

Can you stream spectrum

Chris Trudel | May 3, 2022
Liliana Nunez | May 3, 2022

YES

Can you pay a disputed bill

Deborah Conrad | Dec 4, 2021
Mark Phillips | Dec 4, 2021

If your asking can you pay there I would imagine. Yes

Can I pay my bill here??

Shannon Barela | Aug 31, 2021
Michael Harman | Aug 31, 2021

Yes

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What time you open Friday?

Charles Kim | Aug 31, 2021
Lin Staley | Aug 31, 2021

11:00 AM

Do I need to make an appointment to avoid long wait ?

Lou Jimenez | Aug 31, 2021
Shawn C | Aug 31, 2021

Sñg in on the kiosk inside the shopping center! It will text your phone.

Can I exchange remote controls here??? Mine are almost dead...

James Graff | Aug 31, 2021
Shawn C | Aug 31, 2021

Why not just get batteries!???

Are you open on Saturdays? hours?

Terry collaso | Aug 31, 2020
Tracee Hopper | Aug 31, 2020

Sat 11-7pm

Can I drop off cable boxes......do I have to wait a long time just to drop off boxes? Do you have separate line for drop off only?? you should!

Terry collaso | Aug 31, 2020
Tracee Hopper | Aug 31, 2020

No the mall store rarely has a line

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How do I pay bill on line?

Jill Linson | Aug 31, 2020
nicole johnson | Aug 31, 2020

Download spectrum app

Can I pay my bill at Spectrum store inside the Victor Valley Mall?

Josie Adlawan | Aug 31, 2020
Tracee Hopper | Aug 31, 2020

Yes

Can you turn in your cable boxes

Wendell Harrison | Aug 31, 2020
Michelle Sandell | Aug 31, 2020

Yep!

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Can I exchange my modem at this location

st1ckyf1ngers | Sep 1, 2019
Dee Gott | Sep 1, 2019

Sure

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Can you exchange your modem at this spot

st1ckyf1ngers | Sep 1, 2019
Crusher Destroyer | Sep 1, 2019

You sure can

How come still haven received the money to bail out the other service that i had

Rafael Mendoza | Sep 1, 2019
Luke Duke | Aug 31, 2020

You wont recieve the funds the other company is the reciever for those funds

Where is the local Spectrum office ? Is it on the mall of the victor valley in Victorville

Conney Nordin | Sep 1, 2019
N.K. נְתַנְאֵל D | Sep 1, 2019

25 May: The Spectrum Cable company is located on Ridgecrest street near the corner of Bear Valley Avenue in Victorville.

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Is this a wireless store?

marsha guthery | Sep 1, 2019
N.K. נְתַנְאֵל D | Sep 1, 2019

Call the Spectrum company for your answers. I do Not work there.

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Spectrum why can you guys do business with people from silver lakes ca.. have frontier, at&t but they offer lower speeds please try to make your way to helendale so i can purchase internet thru you guys always loved you guys when I was living in la

Miguel Guerrero | Sep 1, 2019
Mark Bombek | Sep 1, 2019

Well I'm not spectrum but get a hold of corporate office file a complaint you can Google up their information

The light on my tv box is on bypass. The box is not responding when itry to turn it on. What can i do.

Mary Chip Schooler | Sep 1, 2019
Malaya Jenkins | Sep 1, 2019

You should try and call the people

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We have multi email addresses and I haven't received any of my massages on my computer from my gmail account since mid April. How can I get receive them again? I can get them on my phone just not the home computer Help!! I need gmail for work.

Barbara Dillman | Sep 1, 2018
Dan Del | Sep 1, 2018

Spectrum has nothing to so with your gmail. Depending on what operating system your using (windows, Mac, ubuntu etc) you have to link your gmail. Windows only has default live/hotmail and mac has another. Try going to that default email then into settings to add gmail.

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Can I pick up a Channel Program at the Victorville office ? I am a new Customer and never was given one.

Jim Olquin | Sep 1, 2018
Jill Gilliam | Sep 1, 2018

Yes you should be able to get one

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How you can block advertising call from my home phone

Julio Osorio | Sep 1, 2018
Darryl Lair | Sep 1, 2018

Call Spectrum and ask... Good luck with that

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Hi my show nails place in 14689 valley center dr suits e 102 the internet and phone no work Please check for me thanks

Amy Nguyen | Sep 1, 2018
[email protected] Kelley | Sep 1, 2018

Had an issue last week with my Charter service it was out for a few hours when it did come back on I got a credit on my Charter service on my account for the time it was out no problem with getting the credit at all Charter services improved greatly over these years I would recommend anybody getting Charter I want shows Frontier service for about 45 days their service was constantly having problems and I could not wait to return back to Charter service for all of my services I think you Oughta consider it and compare the prices Charter Spectrum has so much to offer and they fix their problems quickly and honor what they say and if their service goes down there quickly and honestly will give you a credit on your bill for any time your services are down

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My audio went out on my cable box. Anyone know a quick fix?

Aaron Washington | Sep 1, 2018
Charter Spectrum | Sep 1, 2018

Most problems with a receiver can be easily fixed by simply resetting the box. Unplug the receiver from power for 5 mins, plug back in, wait about 5 minutes for receiver to reload. If that doesn't fix the issue, then the technical dept at customer service can usually remotely fix the issue. Lastly, it can be serviced with a service visit to your home, or can be exchanged in office.

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