JW Marriott Miami Turnberry Resort & Spa

Natasha Chipiga

We stayed at the Turnberry hotel and Our experience at Tidal Cove was fantastic!!! Mostly thanks to Ricardo as our pool attendant. We were there for 3 days and the 2 days we sat in his section we were treated like VIP!! He brought us ice, he moved our lounge chairs every 2 hours to always ensure we were in the shade. Endless ketchup for the kids. You name it, he thought of it. He made us feel like celebrities!! Kenny was the wait staff and he took great care of us also. When we return we only want to sit in their section. Super accommodating super nice thanks to Ricardo and Kenny.

Kristin Graves

We loved everything about the JW Turnberry. The moment we walked into the property we were welcomed by the friendliest bellhop. He guided us to our room and gave us a great tour of the amenities on the way. We had one very small concern about our room and they sent housekeeping immediately. Once again, the staff was cordial and nice. The Tidal Wave (water park) was fun. It was a adult only trip and even we enjoyed it. But I will say, the adult only pool with towel service was my favorite part (and their staff was amazing too)! You know it’s a great stay when you don’t want to leave. This resort truly knows how to treat their guests and maintain a beautiful property. I have no doubt we’ll be back again!

Annette Herrera

We have stayed here twice and have enjoyed their water park both times & absolutely love it here! Looking forward to being back soon. The pools, the slides & the lazy river are great too. Hotel and Pool/park area are well maintained & clean. All staff members have been welcoming & accommodating. The only reason why I am giving them a four star is because I feel like there should be a different system for outside guests. The first time we went, there were so many non guests in the pool area that a lot of the hotel guests had nowhere to sit. I feel like hotel guests should have priority.

Nicole Barnes

I think this could be an amazing hotel but they have a few things that need to be fixed before we will return. Rooms- Some of the rooms have been updated and some have not- if you enjoy an updated room- do not stay in the magnolia building. We paid the same price as our friends and while there room was updated and had two sinks in the bathroom, ours did not. The rooms are very large so that is a plus! Food- breakfast was a daily NIGHTMARE. Buffet is included for some rooms but everyday was a super long to even put your name on the list and then a 45-60 minute wait. The Starbucks line was crazy and room service took over an hour every day. Pool- the water park is amazing but make sure you wake up early and are willing to stand in a long line to get chairs. I just don’t think they have enough. Food was good at the water park but service was hit or miss. They also give you a wrist band and claim it’s $300 if you misplace it. At checkout we asked what they would like for us to do with these, to make sure we weren’t charged and the lady said they don’t charge for them and they didn’t need them back. The valet/ parking area is always crazy and no one seems to be directing or helping. Leaving my husband was out there directing traffic to get cars to move and go to the right place so we could get our Uber. I have never written a review but felt this was needed because while the water park and location are great. The service was not worth the price we paid for the rooms.