UPS Customer Center

Category: Shipping and mailing service in Jacksonville, North Carolina

Address: 213 Center St, Jacksonville, NC 28546, USA

Phone: +18887425877

Opening hours

Sunday: Closed

Monday: 3:30–6:30PM

Tuesday: 3:30–6:30PM

Wednesday: 3:30–6:30PM

Thursday: 3:30–6:30PM

Friday: 3:30–6:30PM

Saturday: Closed

Reviews

Rookie FPV

Jul 5, 2022

I have had packages held, met drivers on the road, etc over the years to pick up packages for my business. The drivers and office folks here locally have always made me a priority when I've called on them. Thanks for your great work!

mirna e

Jun 22, 2022

got a phone call from them saying they couldn't deliver my package on base because the some issue with the address. i've used the same address for amazon and usps and ups but all of sudden they have a issue which they didn't even clarify

Willliam Gillikin

Apr 5, 2022

If I could give less than 1 star, I would. I’ve been waiting over a week for a package and their excuse is they can’t find the home. They can’t find the home but found it to attempt delivery last week. Unfortunately we weren’t there to sign for it so they left a letter saying they would deliver again next delivery date. They can’t find the home but they delivered a package from another company last Friday. I spoke to someone Friday stating it would be delivered Monday which was yesterday. Was it delivered? Nope. I called 3 times yesterday and last lady guaranteed did have it by today. Did it get delivered today? Nope but I’ve been told I’ll get it tomorrow which I know will not happen. I’ve asked to be called by a supervisor or someone from this store and they refuse to do so. My teenagers could do better than this.

Charlotte Krantz

Dec 4, 2021

We haven't had an issue with UPS - either overnight or standard shipping. JD - John - is our driver and is wonderful! In our neighborhood - Twin Oaks - most of us have livestock including horses, goats, chickens (free range) and dogs that JD takes the time to let them pass and not stir up dust and go slow as not to spook the animals. JD knows the dogs (and most of the livestocks - especially his buddy Merlin the goat) and the whole street sounds like the Dog Alert Network when he turns on the road. The only time we had an issue was when a shipment we received was damaged (it was put on his truck that way) and JD asked us to open the box and inspect our products. He told us how to file a report and it was very easy. Great service!!

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Questions & Answers

When is the Jacksonville nc facility planning on opening back up

Tammy Gdowski | Sep 1, 2019
Txcoinman69 | Sep 1, 2019

From what I understand, they will reopen by next week, hopefully by Friday. Hope this helps, I also have things to ship.

Closed one day for the storm, the next no power, How about opening a few hours today (Saturday)? It's only right.

Carlton Ramsey | Aug 31, 2020
Francis M. Hurd | Aug 31, 2020

24, 17, 58, and old 30 will bring to Jacksonville NC you just need to navigate the back roads.

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Can you pickup

Hazel Correll | Sep 1, 2019
MoNiCaMnStEr | Aug 31, 2020

You can pick up from 3-5pm at the customer counter, or if it’s past 5 just walk around the left side of the building, flag someone down and they’ll help you (:

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I have a son stationed at Camp Lejeune. His package is in PA and the lady it was going to in care of is now on vacation. His phone number is on the mailing label. Is it possible for him to be called by you when the package gets in for him to pick up

Lori Saunders | Sep 1, 2019
John A. | Sep 1, 2019

Best way to be sure he is notified when the package has been delivered is to track the package yourself and notify him when it arrives. UPS has a GOOD phone application that makes this easy if you have a phone with application capability. If you do... download the app, fill in the form,enable notifications,and your phone will ding,ring,or chime when the package arrived .But you do need the tracking number of the package.

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Will ups be delivering today

Crystal Hewitt | Sep 1, 2019
Thomas Strickland | Sep 1, 2019

Yes and every Saturday till after Christmas is the current plan

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Do you scan Amazon Return QR codes?

MAIL-N- MORE | Oct 5, 2021
UPS Customer Center | Oct 5, 2021

Thank you for reaching out. If you need further assistance from UPS, please contact us with your information via a Private Message or Direct Message on one of our social channels: Facebook @UPS or Twitter @UPS.

Do you have any postions open for a package handler?

Sally Seely | Aug 31, 2020
Justin Ledford | Aug 31, 2020

www.upsjobs.com

What hrs on 12/25/2019?

Mary King | Aug 31, 2020
Laura Kennedy | Aug 31, 2020

Closed today reopen tomorrow

Just saw a UPS driver smoking in his truck as he drove through my neighborhood WAY over the 25 mph speed limit. NOT COOL!

Alison Castillo | Aug 31, 2020
MoNiCaMnStEr | Aug 31, 2020

Smoking???!??! WHAT A SCANDAL

is anyone else feed up with poor customer service that this company offers. it is impossible to talk to a live person. the automated system is a joke.

William Deel | Aug 31, 2020
MoNiCaMnStEr | Aug 31, 2020

Well imagine hundreds of people calling a shipping HUB (not even a ups store it’s a shipping hub) everyday? more then likely run by a handful of people moving and shipping your packages? Just not feasible.

Is the time here correct? Do they not open till 3 on Mondays?

Madi Danielle | Aug 31, 2020
Francis M. Hurd | Aug 31, 2020

Honestly I have no idea Everytime I go there they are never open

Where is the office phone number for the building? If I can pick up my package at this location I should be to speak to someone

Fonte fnailer | Aug 31, 2020
Carlton Ramsey | Aug 31, 2020

Insat there from 3-5 yesterday only to find out the had. I power, I can not find a number, and nobody had any answers. That customer service number is a joke.

Desmond postell send my things 315

Shelby James | Sep 1, 2019
E.B | Sep 1, 2019

Huh??

Do they have a notary?

Rin Bridge | Sep 1, 2018
Rin Bridge | Sep 1, 2018

Gotcha thanks everyone

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Cab i mail a cricket phone off from there?

lynette Sturdavant | Sep 1, 2018
Guy Dedmon | Sep 1, 2018

No problem.

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When a package is sent on a Friday for next day delivery when does it actually get delivered?

Barbara Carr | Sep 1, 2018
Durty “Dirty” Deeds | Sep 1, 2018

Some next day UPS deliveries come on Monday unless you pay extra for weekend delivery.

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I have dtv equipment that needs shipped back, do you do that at this place?

Sharon Walls | Sep 1, 2018
Durty “Dirty” Deeds | Sep 1, 2018

Last time I was there, a couple in front of me was returning Direct TV equipment but they were not accepting it at the time. This was about 2 months ago.

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