Montblanc San Francisco Store

Jiries Mogannam

I went to buy a refill for a pen.....the sales associates were very helpful, friendly, and not pushy at all. They made the experience a pleasure......Thank you!!

Uziel Acosta

Helpful and knowledgeable; characteristics I would use to describe my interactions with Louis. Patient as always, he assisted the other employee; whom was assisting me with my repair inquiry. Both employees were very professional and very courteous at all times. I look forward to returning for my Gold-Coated Meisterstück 149 (hopefully before the estimated 3-4 weeks) nonetheless, always a pleasurable experience when you visit a Montblanc Store.

Jess Romano

How is this a 'luxury' brand? The single worst retail customer service experience I have ever had. In fact, I have had better service at Kohl's. The employees in the downtown SF store are not friendly, not helpful and do not know how to use their own systems. I tried to order a Christmas gift online and was unable to do so because the site did not allow for 3-day shipping. So, I took the time to go to the physical store, where their pushy and opinionated associates tried to sell me a different item (when I was very clear that I wanted a specific item). They then took 40 minutes to figure out if there was inventory or not, then 'offered' to place the order online on my behalf and guaranteed it would be delivered by Christmas. I received an email receipt confirming the order. Two weeks passed (including Christmas) and no delivery. I called the store and the associate says she cannot help me. The manager calls back saying that the order was rejected the day after it was placed because there was either no inventory or because the shipping/billing addresses did not match - I have to call the e-commerce customer service line to get an answer and waste more time. Apparently, Montblanc is the only store that will not ship to a non-billing address (how is someone supposed to send gifts? or have items delivered to their office, etc?). The associate who entered the order never shared this information and I never received an email saying that the order had been rejected. So, after making a $300 purchase, I have no gift and have received NO help from the store. This is a pathetic excuse for a luxury company and I will never try to make another purchase from them again.

Joseph Seibel

Sallie Ling and Aaron Trzesniewski recently helped me purchase a Montblanc Starwalker Ultimate Carbon Ballpoint pen. They let me take my time and helped guide me in making a decision. They went above and beyond my expectations. It was not available at the San Francisco boutique and had to be ordered. They were able to get it for me quickly. Note: They DO NOT refund. Exchanges only within a fortnight in original condition.