Dairy Queen Grill & Chill

Miriam Liggett

I ordered milkshakes without whipped cream and received milkshakes WITH whipped cream. When I nicely reminded the woman what I ordered, there was no apology or acknowledgement of any kind. She seemed annoyed and snatched the shakes back from me and never said another word when she handed me the shakes she scraped the cream off of. Definitely not Chick-fil-A level of service.

Alexander Sink

Ordered a cake for Fathers Day and got an email confirmation stating the price. When I walked into the store it took 15 minutes to even be acknowledged. When they rang the cake up it was more than what my email confirmation stated. When I showed them the email confirmation they said there was nothing they could do about the price difference. This location needs some customer service training as the employee was very rude and unwilling to cooperate.

DeQuon Thomas

As much as I love Dairy Queen, this location always disappoints. The service is usually subpar and lately the drive thru is the only thing available. I decided to give it one last try today because I really wanted the cotton candy blizzard. Unfortunately, the lobby was closed again, and the drive thru was so slow that the traffic was almost to the street. Ppl kept walking to the doors, only to find out it’s locked. The sign outside literally said “Lobby Open.” Is this place just running itself? Where’s the management? Covid is no longer an excuse, because most places have open lobbies. A simple sign would be nice so that ppl don’t waste their time getting out of their cars. Oh & if you’re lucky enough to make it to the window, make sure you CHECK YOUR FOOD because if you have an issue who knows how long you’ll sit in line to have it fixed. I can only imagine how much money this place is missing out on due to inefficiency and poor management.

MR TORRIS SANDERS

Fast and friendly service at the drive thru. The fries was fresh out of the fryer. The burger was well put together and juice. Patties were not overcooked and dried out. Sprite was nice and crisp with flavor. Wasn't water down or flat. Keep up the good work team Dairy Queen. Great job to everyone who was on duty at that time.