United States Postal Service

jill mclemore

The Sausalito Post office's computer 🖥 has been offline, for two weeks. My PO Box was closed, for none payment, which I wasn't aware of, during the same time of their computer system shut down, I never received a bill, which has been the process, for over twenty years. I talked with Postal staff,Terry about paying my bill. He stated that, he couldn't provide me with a bill, since there computer's we're down, for two weeks. When post 📫 computer system, was up again, no, Postal box bill could be located or provided, because it never was made. I requested accommodation with my mail. It was denied and Terry, wouldn't provide me with any of my mail. Terry, stated that he had been returning all my important mail. Terry been employed at the Postal service, for forty years, as a clerk, he should by now, have experience and excellent customers service, which hasn't been my previous experience with Terry. He is very unprofessional. It would be a great service, to all the people, who are subject to have to interact with Terry, that he resign or be resigned to another location. As of 12/27/21, I haven't had a response, from Terry's supervisor. Also when I did meet with, supervisor, she was also, extremely rude with me, which I was surprised. I had to sign up, for a new P.O.. Box at the same Sausalito location. I put in a change address there, and my mail was still being returned to sender. It took over three months to resolve this issue. My question to the Postal service, was my treatment that I received, race related, since I'm a person of color and also a woman ?

DAVID B

Nice friendly helpful staff but what happened USPS is 2x the cost of UPS and takes 5-7 for priority mail ups was less by $2. And was 3 days plus the package is converted for $100 with UPS and only $50 with Government shipping … seems like they priced themselves not even close to private competition ….

J Conrad Lifsey

This Post Office experience is great - warm, welcoming, efficient. We usually need to go in a few times a month and we do not dread it :-) It has a neighborly atmosphere and we always leave feeling well taken care of.

Miami Scene

We really like this Post office. Last summer I was there every week to ship packages to clients- staff was extremely helpful and patient. Sometimes there are lines- generally the staff they hire are excellent. Easy parking next to Mollie Stones.