Shane Co.

TINA MARIE SCHNEIDER

I came in the store to get my daughter a graduation gift and Kent helped me. He was so attentive to the specifics of what I was looking for because my daughter only likes very particular things and he picked exactly what I was imagining. He brought me to the back where the girls back there were very helpful. The blonde girl helped me out and talked about coming back to get it engraved and I think I might just do so. I now understand why they say you have a friend in the jewelry business because I do now. Sweet jem of a store! I would definitely refer this place over the overpriced larger department stores. Very nice person experience! Thank you Kent

Willie Wilson

Great selection and outstanding customer service everytime we visit I highly recommend this store.

Stephanie Buechner

I loved this place until my most recent visit where my ring was worked on in the shop. My husband purchased my wedding set here and I purchased his wedding band here. I got my set soldered together about 5 years ago and it looked great. Most recently we go another band to go with the set. I left my original wedding set to get polished cleaned, and the new band soldered with it. When I picked it up the first time I noticed when I got home that the new ring was soldered a lot lower and it was actually affecting the fit of the ring. I brought it back the next day and the man working in the sales room took a look and brought it in the back and agreed it should be moved up. I left the set with him that day, and came back the next day to pick it up. (I live in Stockton and was making the 1 hour 20 minute drive with two kids under 5 every time). When I picked up my set the next day I was mortified, and so sad. The bottom of the rings were now even , but the shape had totally changed. It looked like my bands had been melted and were squished together. The woman working customer service told me “over time rings change shape with wear and tear” and also “it would never be perfect”. This alarmed me because I found myself telling her how my rings look prior, and she honestly looked at me like it was her word against mine. I look at my rings everyday, I know the condition in which I dropped them off…. Plus I’ve only had it for 6 years, the wear and tear she is referring to I know takes years and years! She then told me they could “rebuild the bottom of my rings”. Rebuild?! My original set is 6 years old, and the new band is identical to my original wedding band! The way it fits is still not right, it looks weird because the width of the bands is dramatically smaller on the bottom, and I am honestly still in shock at that last experience. I get these things may never be perfect, but now to make it the way it was prior to this experience I need to have them rebuild it?! I’ve lost all confidence is leaving my ring there again. I am so upset a brand new band has been altered so dramatically and my original set now looks ruined. Pictures don’t do it justice. :(

Ashley Ayala Mendoza

Evan was an incredible help. He was highly educated about diamonds and was able to explain to us diamond quality in way we understood. I honestly felt comfortable and not pressured to buy. We spent roughly an hour and a half but I walked away feeling content and pleased.