Ashley

Tomi Ford

Worst furniture buying experience of my life! New mattress was delivered yet the techs did not know how to connect it and it was missing brackets to hold split king pieces together. Manager was friendly while we were purchasing but when we had to make multiple trips back to the store for resolution, he acted like he did not know who we were or what our issue was……and left the floor so he did not have to deal with us. We purchased an entire bedroom set and mattress in January 2022 and delivery was just completed in May 2022. While there were delivery issues related to COVID, we are not complaining about these. I will never use Ashley again to purchase furniture, they never fixed our bed, my brother finally was able to get missing brackets from Sealy and finish installation. The sight of the manager running to the back room should have been my clue, they were not willing to assist us with proper bed delivery.

Jovanna Cattivo

My Sales Rep was David Han. He was very patient and professional. He even carried the purchase to my car. Five plus stars for David. As for the Ashley Store, this was my first time in the store. Ashley has some policies that I cannot agree with. First of all the amount of paperwork for a $99.00 sale, (small table). I believe I signed my name five times. What a waste of a tree. Also very time consuming for the customer and the sales associate when other customers are waiting. Next, why can't art and wall hangings be taken home for a trial? Ashley lost at least a $500.00 sale with me today because I was not allowed to take wall hangings home for even 48 hours. Ashley will lose allot of sales! The employees work hard and were very busy. they would have had more time for customers if there had not been so much paperwork. There was also an associate, did not get his name but he mentioned he lived on a large piece of land in San Leandro. He was able to find a small missing part to the table I was purchasing. He also went above and beyond.

JoAnn Wu

We have been shopping for a formal dining room set for a long time. We just went into the store and found exactly what we were looking for that both my husband and I agreed on. They gave us a good price and we enjoyed working with David.

Cathi Visser

Jose was a great salesperson. He can read the room. He left me alone to browse and returned to answer questions. No pressure. I scoped out my favorites and returned the next day with my husband. Jose remembered me and took us directly to my favorite. He and his manager Kenneth closed the deal with some nice discounts and delivery was set for the following Thursday. Delivery went perfectly. Unpacking, assembly, verified it all worked as expected, shown how to assemble for the future, clean up and removal of all packing materials. Everyone who took part was professional and competent.