Riley Square Apartments

Abhinav Khattar

Had an immensely poor leasing tour experience where no one reached out during the scheduled appointment time and the leasing office was closed. The contact numbers on leasing office door don’t get picked up and once they do, they ask you to call some other number. I had to go through multiple calls and different people only to be finally told that I’d need to reschedule as I was late - which I was not but had wasted a lot of time just trying to reach someone out. Had such a poor experience while leasing the place, can’t imagine how the day-to-day management would be. Can not recommend.

Dhivya Dp

I called this place our home for three years. I am disappointed with the management. They hardly respond to any calls or emails from the residents. Riley needs one month prior move out notice. Ideally management should send the renewal notice with new rent at least 45 days prior to the lease end date. Residents need time to decide whether to accept the new rent or to move out. Last year we didn't receive the renewal notice on time hence I went to the office and reminded them about the rent renewal. This year I went multiple times to the office to get information on the new rent. The office was closed most of the time. Once I spoke to someone who was covering up the office that day, he left a note for the office and told me that I will get a call from Riley management. I didn't receive any call or the renewal notice. My husband dropped an email requesting information about the new rent. We didn't receive any communication from the management hence we decided to move out. Our unit was a non renovated one, Now I got to know that the house is undergoing renovation. Cleaning charges are deducted from our deposit. Since they are remodeling the house they should have either not deducted the cleaning charges or as a common courtesy the management should have told us not to worry about cleaning the 20 year old kitchen cabinet doors and counter top (At least in this current situation when getting external help is not safe). As a move out procedure we had spend a lot of time cleaning the house and leaving it in the best possible way. In the apartment complex where we lived prior to moving to riley, during the move out, the management had clearly told us not to worry about the paint and kitchen as it was time for the apartment to be renovated- Thats kindness. Time, effort and money matters! Please respect others time and efforts at-least during this unprecedented time.

Maria Eyhan

We lived in this neighborhood for almost 4 years. We loved the floor plan of the well lit apartment, the play area and club house. The external storage space is a bliss. But I give 2 * just because of the front desk staff and the maintenance team. From day one we noticed that the front desk staff is always ready to answer NO even before listening to the request.The maintenance team is the worst. Our apartment was a non renovated one and we signed the lease without seeing the actual apartment, and we had a lot of issues after moving in. Never closing cabinet doors, broken kitchen drawers, often clogging kitchen sink etc. The maintenance team always went with some temporary fix. Bad looking, uneven, heavy draws were clinging onto delicate fixtures which broke often. The maintenance team said they can't guarantee the looks as it's a non renovated home. Hence we stopped raising maintenance requests. I remember raising a request for a clogged sink. The maintenance supervisor came, looked at the issue and never returned to fix it. I waited the whole day for him, later I went to big lots and fixed it with the help of some declogent solution. Three days later a guy from the maintenance team came to fix it. Do they think people can live for three days with a black water clogged kitchen sink? We had very noisy neighbors and windows used to rattle to the loud music from the next home or when the kids run in the apartment above ours. The sound proofing is poor. Slug trails on the carpet was a usual scene. Black roaches are seen during summer. The greedy property managers conveniently converted most parking spaces to reserved parking hence the chances of getting a parking space for your second car is difficult. Never expect any acknowledgement from the leasing office for any of your emails. They never return a call. If you live there for 5 years you are safe from the hefty moveout charges. Once again I reiterate that the leasing team and the maintenance team makes this space terrible.

Mikayla Ehresmann-Singh

The management here is horrible, especially the female property manager. She was extremely rude and difficult to communicate with on several occasions. There are also rats crawling around the complex at night as well as people who smoke cigarettes in the parking lot pretty frequently. The dogs living at this apartment have tried attacking us before while walking around the complex which is generally just annoying. The maintenance people are absolutely amazing and super friendly and very helpful however. And the appliances are pretty up to date.