Sears Appliance Repair

Andres Rojo

My dishwasher broke and is under a Protection Plan. The technician who check the dishwasher was courteous and knowledgeable. But, may be his fault or not, did not consider the protection plan, so he had to charge me - almost as much as I paid for the protection plan. May be not his fault, but Sears says the service and Protection Plan I have been sold are not connected. In fact, they now have to come back again and start from scratch.

Judi Cardillo

The repairman was punctual and very good. My issue is with the Sears service company itself. I have had issues with my fridge leaking because of little holes or cracks in the tube that feeds the water dispenser and Ice maker. I told them the issue and they know the model. When the repairman came he said he would have to order the replacement tubing??? Why wouldn’t they have equipped him properly before coming out… it was a 3 week wait for the appointment as is! Luckily I happened to have some tubing on hand from previous leaks that we fixed ourselves and there was enough of it firm him to complete the job. If I hadn’t this job would not have been completed today. Ridiculous. Plus the charge was 400, even though when I was called I was told $162. Very unhappy about that. I would have been ok with the $162, but $400 is way out of line.

Whole Art

Terrible experience. They say their diagnosis is free but it's not. They over charge you for anything and just couldn't fix anything. They cam three times and my AC system are still not working. It's a hot summer. Can you imagine? I am still struggling with them. The worst experience in my life. It seems that they are playing a scam with a license!

Gregory Loten

July 2021 Samsung gas clothes dryer stopped turning over. Edwin from VIM called me an hour or so after I called in a repair request to Sears Appliance Repair to tell me he was just finishing a job in the area and it was his last job of the day, he was just assigned my ticket from Sears, would I like him to come over and diagnose it right now instead of waiting two days for my appointment? Of course! He came, diagnosed and replaced a faulty thermocouple, took about an hour as the easy and more common casues were eliminated and he had to take the drum out. He explained the thermocouple was there to shut off operation if the appliance is overheating. He also checked the air flow from the outside of the house and cleaned lint from the external duct hood grate. He cancelled my appointment for me. Edwin has serviced my appliances before and he is knowledgeable, communicates if asked and focused on doing a good job. Perfect service.