Address: 1321 N Columbia Center Blvd Suite 321, Kennewick, WA 99336, USA
Phone: +15097831124
Sunday: 12–6PM
Monday: 11AM–7PM
Tuesday: 11AM–7PM
Wednesday: 11AM–7PM
Thursday: 11AM–7PM
Friday: 11AM–7PM
Saturday: 11AM–7PM
McKaylin Gooldy
Taking my wedding band back in tomorrow and I’m so disappointed. Kay jewelers has had my wedding band more than I have, for “repairs”. So here goes my story, I got my wedding set in November and sent them off to be sized right at the time of sale, my engagement ring comes in as scheduled and I’m told my wedding band had loose stones and was being repaired for that. I finally get my wedding band and within two weeks I lost a diamond. I go in and have it sent off again very annoyed that this was the reason it was taking longer to get it back in the first place and shouldn’t have had any loose stones when I received it. I just got my ring back and was picking up right at closing time so I’m sure that’s why the customer service was terrible but I pointed out my ring was bent and the lady just said “I thought it was beautiful and your replacement diamond has more inclusions than the original!” I felt wrote off and as I inspected it more after leaving the store my ring not only is bent but the diamond is raised higher than all the others in a channel setting and they left a huge gap between it and the next diamond when they should all be evenly spaced. They also tried telling me this diamond is the one that needed replaced but it’s not even in the same place as the diamond I lost and I know that for a fact because this is more towards the center and the original was only the 4th diamond from the bottom.
Tina Merrill
We have been a customer of Kay Jewelers for many years but we had a bad experience at our last inspection of our jewelry. The employees were very customer oriented but the manager needs additional training on how to treat the employees in front of customers. We were shocked and voiced our opinion to the manager. It gave us a very bad impression to the point where we are thinking of taking our jewelry to another jeweler and have them create a new setting just so we don’t have to go back in 6 months.
Sarah Garza
HORRIBLE! Take your business somewhere reliable. My husband and I bought my rose gold engagement ring and wedding bands at Kay. At first it seemed like a wonderful place.. that all changed right after we purchased the rings and sent them off to be sized. It took two weeks to get them back which is fine but when we got them back we noticed that they had filled it with yellow gold so the inside of my rings were yellow not rose. They were apologetic and sent them back off for another two weeks to get fixed and it was okay. We recently sent them off again to have them all soldered together as we had recently gotten married. It took almost 3 full weeks this time which I just assumed was due to COVID-19. I had an appointment to pick up my jewlery at 5. We arrived right at 5 and the store was fairly busy so we just walked around and looked at jewlery. Eventually 10 minutes passed and no one so much as looked at us. Finally the manager came up and asked if we were her 5 o'clock after asking two other couples and me waving around like an idiot. She quickly walked us over to the counter handed my the rings and had me sign the receipt and walked away. When we left I noticed that the ring was soldered with YELLOW gold..not rose gold...and the band was soldered crooked so my diamond was off to the left of the center point of the bands. When I called the store to complain the associate asked why I didn't check the ring before I left the store and said they could send it off again. At that point I was done. Save your money and your sanity and take your business somewhere else.
Ashley Zuhlke
Jo made my whole experience with my boyfriend and I one to remember. She listened to what we were liking and not liking and didn't push us into buying anything at all. She was able to give us great ideas and we were able to build my wedding ring better than I could have ever imagined! Jo knows what she is doing and made the trade-in process and the purchasing process stress free and easy. I recommended everyone to work with Jo if you want a friendly and knowledgeable person :)
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Yes, every Kay Jewelers can examine and repair most watches. Kay Jewelers ’s watch care and repair services include battery replacement, seal and pressure tests, band sizing, crystal face and stem replacement, and full restoration. However, some watches have particular movements or seals that can only be replaced by the manufacturer. If your watch falls into this category, we can help you arrange for a repair through the manufacturer. You can bring watches for repair to Kay Jewelers regardless of where they were purchased.
Yes, Kay Jewelers can personalize jewelry regardless of where it was purchased. Personalization services include engraving or embedding a gemstone. Kay Jewelers also offers free jewelry consultations and ideas for refurbishing or reimagining your jewelry into something new.
Yes, Kay Jewelers can engrave most jewelry. You can bring jewelry to be engraved at Kay Jewelers regardless of where it was purchased.
Yes, Kay Jewelers can resize rings regardless of where they were purchased. To resize a ring, you can either walk-in or make an appointment on our website.
Yes, Kay Jewelers will appraise, clean, service, and repair jewelry of all types, regardless of where it was first purchased.
No, most Kay Jewelers locations are not requiring appointments at this time, but if you would like to make an appointment, you can do so by going to our website.
Yes, every Kay Jewelers can examine and replace the batteries in most watches. You can bring watches for battery replacement to Kay Jewelers regardless of where they were purchased.
Yes, Kay Jewelers offers a variety of repair services for rings, necklaces, earrings, and bracelets. These include prong and stone tightening, prong retipping, rhodium finishing, stone resetting, setting replacement, chain repair, clasp replacement, earring back and post repair, and pearl restringing. Kay Jewelers also offers watch battery replacement and repair. You can bring jewelry for repair to Kay Jewelers regardless of where it was purchased.
Yes, diamond trade-ins purchased at Kay Jewelers are awarded the full value of the original purchase price; the purchase price of the upgrade must be double the original value or more. Please see jewelry specialist for more details.
Yes, Kay Jewelers can inspect your jewelry and test your diamonds for free.
Yes, Kay Jewelers can appraise jewelry regardless of where it was purchased. Kay Jewelers offers appraisal services in stores so you can easily find the value of your jewelry and get documentation. For more information on jewelry appraisals and events, visit Kay Jewelers’ website.
Yes, Kay Jewelers can help you complete a custom jewelry design from scratch. Custom design services include combining a loose diamond and setting, adding custom details or gemstones, or starting with a sketch. Kay Jewelers can also help you reimagine and transform an existing piece of jewelry – like turning a ring into a necklace.
Yes, Kay Jewelers offers free jewelry box consultations. We also offer ideas for refurbishing or reimagining your jewelry into something new.
Yes, Kay Jewelers can professionally clean jewelry for free.
Kay Jewelers can usually complete a ring sizing within a week. Ask a jewelry consultant for more details.
Yes, Kay Jewelers offers a variety of repair services, including prong and stone tightening, prong retipping, rhodium finishing, stone resetting, setting replacement. If you’re not sure what kind of repair your ring needs, you can bring it in for a free inspection. You can bring rings for repair to Kay Jewelers regardless of where they were purchased.
Yes, every Kay Jewelers Outlet can examine and repair most watches. Kay Jewelers Outlet’s watch care and repair services include battery replacement, seal and pressure tests, band sizing, crystal face and stem replacement, and full restoration. However, some watches have particular movements or seals that can only be replaced by the manufacturer. If your watch falls into this category, we can help you arrange for a repair through the manufacturer. You can bring watches for repair to Kay Jewelers Outlet regardless of where they were purchased.
Yes, Kay Jewelers Outlet can engrave most jewelry. You can bring jewelry to be engraved at Kay Jewelers Outlet regardless of where it was purchased.
Yes, Kay can appraise jewelry regardless of where it was purchased. Kay offers appraisal services in stores so you can easily find the value of your jewelry and get documentation. For more information on jewelry appraisals and events, visit Kay’s website.
Yes, every Kay can examine and replace the batteries in most watches. You can bring watches for battery replacement to Kay regardless of where they were purchased.
Yes, Kay can inspect your jewelry and test your diamonds for free.
Yes, Kay offers a variety of repair services for rings, necklaces, earrings, and bracelets. These include prong and stone tightening, prong retipping, rhodium finishing, stone resetting, setting replacement, chain repair, clasp replacement, earring back and post repair, and pearl restringing. Kay also offers watch battery replacement and repair. You can bring jewelry for repair to Kay regardless of where it was purchased.
Yes, diamond trade-ins purchased at Kay are awarded the full value of the original purchase price; the purchase price of the upgrade must be double the original value or more. Please see jewelry specialist for more details.
Yes, Kay can personalize jewelry regardless of where it was purchased. Personalization services include engraving or embedding a gemstone. Kay also offers free jewelry consultations and ideas for refurbishing or reimagining your jewelry into something new.
Yes, Kay offers free jewelry box consultations. We also offer ideas for refurbishing or reimagining your jewelry into something new.
Yes, every Kay can examine and repair most watches. Kay’s watch care and repair services include battery replacement, seal and pressure tests, band sizing, crystal face and stem replacement, and full restoration. However, some watches have particular movements or seals that can only be replaced by the manufacturer. If your watch falls into this category, we can help you arrange for a repair through the manufacturer. You can bring watches for repair to Kay regardless of where they were purchased.
Yes, Kay can engrave most jewelry. You can bring jewelry to be engraved at Kay regardless of where it was purchased.
Yes, Kay will appraise, clean, service, and repair jewelry of all types, regardless of where it was first purchased.
Yes, Kay can help you complete a custom jewelry design from scratch. Custom design services include combining a loose diamond and setting, adding custom details or gemstones, or starting with a sketch. Kay can also help you reimagine and transform an existing piece of jewelry – like turning a ring into a necklace.
Yes, Kay offers a variety of repair services, including prong and stone tightening, prong retipping, rhodium finishing, stone resetting, setting replacement. If you’re not sure what kind of repair your ring needs, you can bring it in for a free inspection. You can bring rings for repair to Kay regardless of where they were purchased.
Yes, Kay can professionally clean jewelry for free.
Kay can usually complete a ring sizing within a week. Ask a jewelry consultant for more details.
Yes, Kay can resize rings regardless of where they were purchased. To resize a ring, you can either walk-in or make an appointment on our website.
No, most Kay locations are not requiring appointments at this time, but if you would like to make an appointment, you can do so by going to our website.
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