Hertz Car Rental - Chico Airpark Hle (CIC)

Category: Car rental agency in Chico, California

Address: 150 Airpark Blvd Suite 50, Chico, CA 95973, USA

Phone: +15303329663

Opening hours

Sunday: Closed

Monday: 7:30AM–5:30PM

Tuesday: 7:30AM–5:30PM

Wednesday: 7:30AM–5:30PM

Thursday: 7:30AM–5:30PM

Friday: 7:30AM–5:30PM

Saturday: Closed

Reviews

Nikky Kay

Jul 6, 2022

Called four times around 3:30 on a wenesday and got hung up on four times without anyone saying anything.

Aili Lehrfeld

May 4, 2022

3hrs into our 7hr car trip the maintenance oil light went on. When I called the 1-800 # and connected to the ongoing rental issues dept, I was given two options. Take the car in to get an oil change or take the car to the nearest Hertz for a trade in. After fully unpacking the vehicle I took the car to the Hertz the agent directed me to. It was there that I was told they could not help me as their Hertz is privately owned and I was turned away with the option of driving another 40 minutes to a different Hertz. Already loosing a day to this mess I attempted to call the Chico Hertz. No direct option to talk to a person during this time. I had to pretend to be an insurance company to connect to a live person. The agent at the private Hertz confirmed there was an issue with the automated phone system. The response I got from Chico Hertz was “I wish you would have called me. Just drive the car.” There was an offer to possibly reimburse for my inconvenience but I had to call another 1-800 #. After calling this number 2x and again after the rental was completed I was told there was no report of the issue filed so they would have to contact the local Hertz. Customer service is sub par.

Michele R

Jul 30, 2021

I reserved a vehicle 30 days in advance. I called again 1 week before I needed the vehicle. I get to the desk the vehicle they want to give me has a "hard hold". They attempt a second vehicle with the same result. The only vehicle they have left is a large SUV. They did give it to me at a reduced rate due to no vehicle available. 2 days later I get a call they want to exchange it because they have a reservation for it. I just put 15 gallons of fuel in it because I had a trip planned for Saturday. They promised to bring me a car with a full tank. Not o⁹nly did they not fill the tank I had to fight for a refund on the fuel I put in the vehicle. The vehicle they brought me was a Echo Sport. Huge difference in tank size. I do them a favor by letting them take the vehicle because of their issue and this is how you get rewarded. I do not recommend this business.

krista hill

Jul 27, 2021

It's out at the airport which is close to me. The guy at the counter was great. Car was terrible for a long trip. Nissan Versa. Lot's of road noise. Didn't corner well. Almost blew off the road a few times from the wind. Never offered me a free upgrade like other car companies do. Car wasn't deep cleaned. Mirrors were spotty. Found a hanger inside the car. Will not rent from them again. Unless they give me a better car.

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Questions & Answers

Do you have mini vans for rent?

Kimberly Palmer | Aug 31, 2019
Chris Sayerds | Aug 31, 2019

They do have a few

Di you have vans for rent?

Kimberly Palmer | Aug 31, 2019
James OKeefe | Aug 31, 2019

Don't rent from the Mather Field office. The agent is conveniently not there when the vehicle is returned and they have you return it to the reception desk; so, I didn't receive my deposit back.

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