Courtesy Automotive Center

Linda Mesa

I called Courtesy at 11:50 and I was told that Andrew Tobin was with a customer, but he would call me back as soon as he was finished. At 1:20 when I went in to pick up my vehicle, I asked if he was still with a customer. Haref Topete told me that he was at lunch. I told him that I would like to speak with his boss, which did not happen. I told him that obviously lunch was more important than a customer. So obviously Courtesy Motors doesn't care how their customers are treated. Unfortunately they are the only dealership in Chico that we can use. Oh and by the way, it's now 2:02 and still no callback!

Adam DeBlasio

These guys have been amazing! Bought the car online and over the phone in about an hour. THEN, they delivered the car from Chico to Modesto, clean and with a full tank of gas, the very next day free of charge. I've been trying to buy a car since mine was totaled on Christmas Eve '21, and have delt with, I can't remember how many dealerships. These guys stand head and shoulders above them all.

JD Sarginson

Probably the most negative customer experience I've ever had. I received a recall letter from Chevy in March and had the letter and the car in a week later. I was made to pay for an oil change to "verify the issue," and then brought the car back in after 3,000 miles with all of the oil burned off, the exact issue detailed in the letter. After weeks and about a dozen phone calls, and after being passed on to the 3rd or 4th different person who was supposed to be helping me (many of whom had somehow quit by the time I started writing down names and asking for people specifically, and none of whom returned my calls), I finally spoke with a manager. That's when, for the FIRST TIME, I was asked why I hadn't taken the car and the letter to a licensed dealership instead of Courtesy. For what it's worth, I assumed they were a licensed dealership, and understand now that I was wrong. That's my mistake, and I know the difference now, and I'm embarrassed I made the mistake in the first place. But the FIRST time anyone mentioned this to me, after months of trying to have the issue resolved, was in SEPTEMBER. Of course, the recall letter expired in August. It should also be mentioned that this manager said they would be calling me back after they "checked with Chevy." Shockingly, it's three weeks later, and still no phone call. I want to give the benefit of the doubt rather than assuming I was intentionally given the run around - but even then, it's not much of an endorsement to say that Courtesy was so incompetent and unresponsive that it took six months in order for someone to mention for the first time that they weren't the correct location to bring a recall letter. The several people who looked at the letter (and charged me for an oil change I didn't need in order to "start working on the issue for me") certainly didn't seem to understand that this was the wrong place to bring it, either. While many of the customer service representatives have been understanding and polite throughout this incredibly frustrating saga, the best case explanation for my experience is that Courtesy's system for communicating with customers is inexcusably flawed. The worst case is that they knowingly avoided following up with me in order to run out the clock on the recall. I'm extremely disappointed, with both this location and with Chevy. I won't be patronizing either of them ever again.

speedcircuit

Purchased a car sight unseen from Chico earlier this year. The staff was friendly (although sometimes slow to get things done). Overall they were cooperative, and were reasonable and straightforward to deal with when it came to negotiation. My main gripe is that I was told the car was mint, and it's flaws weren't noticed by any of the staff until the car was sold and the transport company arrived to pick up the car. They pointed out some relatively minor damage (which chico worked with me on), but it was still frustrating to be unaware of the damage until after the car was sold. I wouldn't hesitate to do business with them again, but I would have them look over the car with a fine-toothed comb before I bought another car sight unseen.