Sunsetter Products

Find us at 3DAmazingSpaces.com

Do NOT purchase the Sunsetter awning cleaning kit! I did, and although I followed the directions precisely, the solution ate through the stitching on the portion I applied it to! I'd like to say that my 11 year old motorized awning operates perfectly and looks great, everything you would expect it to do. Until this year, I have always used a homemade solution of Dawn detergent with warm water, and it has cleaned it pretty well, but this year I thought I'd get the 'official' cleaner, maybe it would look even better. This solution RUINED my awning. I have been forced to used the patch kit (ironically, sent with the cleaner!), so now my beautiful awning has looks like it has band-aids. When I called the company to let them know what happened, they offered me a measly $150 off new awning fabric ($870 + tax), and I'd have to do the labor myself. The phone rep said "well, you have to remember, your fabric is 11 years old." True! However, it has always held up until now. I only used the solution on half the awning, and that's where the stitching dissolved. The other half was cleaned with Dawn, and it is just fine. I'm not one to call and complain, but this is beyond upsetting because of the cost of the replacement fabric, and the labor to fix it. Sunsetter is NOT standing behind its reputation in this case. I closed my phone call to Sunsetter by saying PLEASE let others at the company know about this problem, and stop selling that solution-I don't want anyone else to have to go through this. I believe that at these price points, something more than an insulting $150 discount should be offered to me. Oh, and the solution kit was $75. To replace a problem Sunsetter caused with their caustic soution: $800 + tax and installation for new fabric. NOTE: The 1-star review here is for the customer service/cleaning solution, not the awning itself, which I do love. When the time comes for replacement fabric, I will get it from another company. Why would I continue to support this one?

Kim Freeman

BEWARE! SunSetter is unable to deliver products. I ordered replacement awning fabric and an awning cover on May 4th. The sales representative noted that due to COVID the manufacturing would not open until June 1st which is understandable. I got an email mid-June saying that my items were ready to ship and the freight company would schedule delivery within 10 business days. I called Sunsetter to confirm, and they said my items were already on the truck! By June 29th no one had contacted me for delivery so I called SunSetter again. This time they said my items were ready for shipping, but had not been picked up and I would get an email as soon as they were. By July 13th, no change so I called SunSetter to inquire. This time they said everything was ready, but they hadn't "call flag shipping". The representative said this was done and assured me shipping would respond within 2-3 days. On July 17th I called again because there was no change. The representative sent another note to shipping and when I asked to talk with a supervisor about my issues, I was told no. Throughout this whole time, SunSetter has been sending me form emails and even a form letter in the mail that they have added more shifts and assured that I would get my products within "2 weeks". As of yesterday, July 30th, still no change so I decided to email a complaint in a last chance to remedy the situation before I cancel my order and give a bad review. I received a auto response that SunSetter is overwhelmed with inquiries and are unable to monitor the email box, but "we expect to be back to normal lead times in the upcoming weeks". I see other similar recent reviews where "products are ready to be shipped", but aren't, so SunSetter is likely having financial difficulties and may not have the ability to overcome. Bottomline: Do not give any money to SunSetter or any of their local dealers up front, and I would not recommend doing business with SunSetter at this time. Update: Sunsetter delivered the awning ordered in May 2020 in the fall of 2020. Unsure if Sunsetter has resolved their supply or production issues.

Anthony Casserino

Sunsetter changed my order without permission. I received a unit that is 1000. less than ordered. They are the worst company I have ever purchased from. The customer service (Spencer) is rude before getting all my info. They refunded and changed the unit without my knowledge for a lesser unit and sent it. Wrong color, wrong model and bad service. There are many reviews now seen that have the same issues as me. This company will be reported to the BBB tonight or tomorrow. When delivery is made the packing slip has no information of the items delivered. Here's what it says. Canopies, awnings, carports or boat shelters. O/T portable or frames therefor w/wo brackets, post, lighting fixtures or complementary. That's the packing slip that I am to know what's inside. I would not recommend this company to anyone. Further, I now plan to tell as many people as possible how this company treats customers who have paid. Look for more on Twitter and FaceBook for my continued reviews of this one star company.

Preetdeep Singh

Exit 32 from I 93 then go East 60 and then turn right on commercial st and then pass Charles st and turn left for truck docks they are corner of Charles and commercial st ..nice guys ..fast loading ..they have diff docks ..I pick up load from receiving dock..then exit to Charles and wide right turn to commercial and left to next light 60 west and fallow it to i93 circle