Apple World Trade Center

Monica Gonzalez

Excellent customer service! They even charged our phone while we waited. The class they offered was super helpful and informative! Enjoyed it! Happy we came to buy a new charger Total surprise that it was a nice experience to pass some time here!

Stephanie Laures

Give apple a bunch of money and then when your product breaks after 6 months they’ll make you wait weeks for a repair instead of simply giving you a replacement. Every other technology company I’ve purchased from makes it much easier. At apple you need to make an appointment in person, wait 45 min because they’re backed up, then be told to wait longer for a repair that is going to be delayed because parts are backed up. Even just stopping into check on the repair status took 20 minutes. Meanwhile they have new inventory in store they can sell you. So they can help new customers but basically say “FU let’s make this difficult” to the folks they’ve already taken money from. The response that they “simply can’t give you a new item” makes absolutely no sense. Their policy is not to do this, they decided to make this difficult for existing customers. How this company still exists with such terrible customer service is beyond me. Consumers can do better.

Natalie Palmer

I came in looking to upgrade to a new iPhone. One of the team members: Reggy, was probably one of Apple's best employees. He was very knowledgeable, patient, professional and proactive with assisting me with this upgrade. I also appreciated his genuine personality and approach towards me. He made my experience here feel so warm and welcoming in comparison to other Apple stores I visited. Apple is so lucky to have him as an employee and future customers will appreciate him as much as I did. Thanks again Reggy!

Christopher Andrés Núñez

One Apple store is not like another, wait never mind, they’re all stylized exactly the same way. As cookie-cutter as they are to each other, this Apple store in the Oculus at the new World Trade Center within Lower Manhattan stands out to be exceptional. I went in for an iCloud problem that got a little trickier than we all wanted but they were very helpful throughout the whole process. Chris was on the last day of his training but he seemed to know everything. He was assigned to me when I went in for a service and I couldn’t be happier with his help. Everything was quick and speedy and highly informational. I’m happy I went into this location, and you will be as well!