National Seating & Mobility

Randy Burns

They will take my call only when it's time for insurance to buy a new one, if u need help or repairs they never pick up the phone instead you are directed to leave a message in which you never get a return call, please contact another provider

Alexandra B

My husband and I left multiple messages for customer service in regards to service for our toddler’s safety bed. (You must leave messages because they have no one you can speak with directly.) We did not receive a call back on any of our multiple messages to both the Woburn and the NH location. Due to this, my son has not been able to sleep in the bed that was prescribed to him, because there are no other companies who are contracted with the manufacturer of the bed. I intend on notifying Medicare about this deplorable company so they hopefully will stop neglecting disabled children by their lack of accountability and horrid customer “disservice”

Mohammad Azazi

Poor quality. Unprofessionally design. My son falls down from the wheelchair twice. Feet step/rest keeps hitting the wheels and causing suddenly stops. I don't recommend this company to anyone.

Margaret B

My son has had an outstanding order for a stander and gait trainer since November 2020. His rep, Richard, will not answer or return contact from my son's PT which is necessary for ordering. His supervisor seemed to take the situation seriously initially; he promised that contact would be made and I should call back if it wasn't made in a certain timeframe. Now the PT has not been contacted, my son's order is still in limbo, and neither person is retuning calls. In the interim, we did get 2 different pieces of equipment (ordered at the same time, didn't need PT input) which are amazing! I was at an appointment with our son when they were delivered, and arrived home just at the end of the delivery. Richard had promised my husband that he would call me while he was at the house for the delivery. When I got there my husband told Richard I was in the garage, Richard took off while I was in the garage getting our son out of the wheelchair van, and he still has not contacted me or our son's PT.