BBB Serving New Hampshire

Category: Non-profit organization in Concord, New Hampshire

Address: 48 Pleasant St, Concord, NH 03301, USA

Phone: +16032241991

Opening hours

Sunday: Closed

Monday: Closed

Tuesday: 8AM–4PM

Wednesday: 8AM–4PM

Thursday: 8AM–4PM

Friday: 8AM–3PM

Saturday: Closed

Reviews

Fred Doran

Oct 5, 2020

After experiencing a customer service responsiveness issue with a well known cruise travel agency, I reached out to the BBB and submitted a complaint against the company, noting the company was a member of the BBB. I received an immediate response from the BBB; and, remarkably, I received an immediate response from the Customer Relations Manager of the company which was the target of my complaint. The BBB provided me with critical assistance through facilitating interaction with the company. My issue would not have been resolved had it not been for the BBB. Through the complaint process the BBB stayed in contact with me and was extremely responsive to my questions regarding the process. I can’t thank the BBB enough.

Salome Afam

Aug 1, 2020

BBB was very instrumental in resolving the financial dispute I had with Shaw Academy. I reported the case for refund here and got my refund 5 days later. I have had a great first impression and I will definitely recommend BBB to others. Thank you so much BBB for the prompt handling and positive resolution of the dispute.

Jing Zhang

Jul 1, 2020

BBB helped dispute my case with Shaw Academy.I think communicating through BBB puts some pressure on the company and prompts them to act more quickly. They initially refused to refund my subscription fee and offered a six-month package for free . I was able to turn that offer down through BBB and submit a second message inquiring a refund. This time it was approved. I am truly grateful for the platform BBB provides to facilitate the negotiation between business and customers. While I will certainly be more careful in the future subscribing to free trials, it does feel better to have someone at my back.

Glen Nakamoto

Aug 8, 2019

I've been having problems trying to communicate with a dental service for several weeks over a procedure for my wife. While we had a firm quote (which did not rely on insurance) and paid in full the day of the service, we continued to get "additional" bills (several hundred dollars extra) and overdue notices - with no explanation. I might add that since I was the spouse and not the client, I had to go through a process to ensure that I was authorized (by my wife) to have access to her health records even though the discussion was only about the reason for additional billing. However, after going through the process, the business still did not provide a single response (three phone calls and one certified letter over a six week period) with an explanation as to the reason for the additional billing (but they had no problems sending an overdue notice). I finally resorted to the BBB. For some reason, I was not able to fill out the online form (got to the end but the final SUBMIT button would not work). I called instead and got a very friendly and helpful response. I was emailed the form, which I filled in, and emailed it back to the person that helped me. He then confirmed receipt and later called to let me know that they would try to get this resolved shortly. It took only three days and I received acknowledgement that the dental service "removed" the additional charge but still was not given an reason as to why the charge was put there. I am assuming it was an error and they couldn't admit that they made the mistake to me. I went to the BBB since I was concerned the dentist would submit the "overdue bill" for collection (based on the overdue notices and lack of response) and having to live that nightmare. Thankfully, the BBB got a copy of an invoice from the dentist saying my bill was "paid in full" - something I could not get directly from the dentist. I am very thankful to the BBB for their help.

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Questions & Answers

Hi, I filed a complaint and hit save because ai have to wait for my son to come home to send a video. How do I get the save back. I can't seem to get it.

Gloria Lucas | Aug 23, 2022
BBB Serving New Hampshire | Aug 23, 2022

Hi Gloria! Thank you for your question! Typically, when you save your complaint before submission, you will be redirected to your save by using the "File A Complaint" button on the business profile for the business you've started you complaint against. Please give us a call at (603) 224-1991 if you have any more difficulty. Best, Your BBB

how do you file a complaint?

Lee Perreault | Aug 30, 2020
Jamie Hunter | Aug 30, 2020

Hi Lee! You can file a complaint online at www.bbb.org/complaint

Whom would you recommend for a roofing job near Claremont?

Jackie Baril | Aug 30, 2020
Abygayle Fisher | Aug 30, 2020

Jackie, check out BBB.org! You can search BBB's full database of contractors serving your area!

have complaints been filed vs.Best Tech Express regardind restocking fees or any other?

william callahan | Aug 31, 2019
william callahan | Aug 31, 2019

Only with amex who paid amazon who caused best tech to fulfill order and trying to levy a 50%restocking fee for unopened package

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Would like to know about who owns rolling medows condos in Londonderry NH?

Super Mario seth | Aug 31, 2019
Abygayle Fisher | Aug 31, 2019

Seth, since the complex is a condo complex, the condos themselves would be owned individually and managed by a "Condo Association". If you're an owner of a condo in the complex, you should reach out to the condo association!

Is it legal for a store to give you back less than what you paid because you have no receipt? i know if it has been on sale but the item was not.

genie | Aug 31, 2019
Abygayle Fisher | Aug 31, 2019

BBB is unfortunately not a legal service so they won't be able to advise you on this particular law. With that being said, it's a pretty common practice for business to have "restocking fees" or "convenience fees" affiliated with returns that may accrue more cost for the business in general. These fees are usually deducted from the total refund that is given to the consumer. I hope this helps!

Hello, I have question about the standards of the NH Lemon Law. Subaru has offered a repurchase of my "lemon" or a replacement. Under NH law are they able to apply a usage fee if I choose replacement option?

Janet Morley | Aug 31, 2019
Abygayle Fisher | Aug 31, 2019

BBB is unfortunately not a legal service so they won't be able to advise you on this particular law. Check out this link for more information on the NH Lemon Law and, if you still have questions, try contacting an attorney. https://www.doj.nh.gov/consumer/sourcebook/lemon-law.htm

Received an email from humanitarian department of state economic development informing they have funds for me but I need to pay a fee ($900) ti receive such funds. Is this kegit? I did not apply for any help

Lydia Mieczkowski | Aug 31, 2019
Abygayle Fisher | Aug 31, 2019

Lydia, you never have to pay money to receive money in the way you're describing and you'd never be granted these type of funds without applying for then as well! This is definitely a scam, I'd stear clear!

How do I go about reporting or getting money back if I was the victim of a scam? I have texts, email addresses from someone who claimed to be a breeder of Yorkie puppies. I have lost $3500.00

Sarah Eberhart | Aug 31, 2019
Abygayle Fisher | Aug 31, 2019

You can report the scam to BBB.org/scamtracker. You should also report it to your local police!

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Can you employer tell you what to wear for footwear while on your breaks?

Kelly Raymond | Aug 31, 2018
BBB Serving New Hampshire | Aug 31, 2018

Hi Kelly! You should contact the New Hampshire Department of Labor for the answer to this question! Contact them at: (603) 271-3176.

How do I find out if a Company is in good standing?

Jane Mallon-Czajka | Aug 31, 2018
BBB Serving New Hampshire | Aug 31, 2018

You can search for businesses on BBB's website to see their overall marketplace conduct and their BBB Rating. If you have any questions, please don't hesitate to contact us at (603) 224-1991.

Jerry's furniture interval New Hampshire?

Joe Malone | Aug 31, 2018
BBB Serving New Hampshire | Aug 31, 2018

BBB does not have any information to report on Jerry's Furniture in Interval New Hampshire, which is why we don't have a BBB Business Profile at this time. We have not received any positive or negative information about this company.

Oopvoo. Has anyone done business with this company?

Cliff Cray | Aug 31, 2018
BBB Serving New Hampshire | Aug 31, 2018

Hi Cliff! Is there a chance you are searching for Oovoo? BBB has a Business Profile for Oovoo, but I'm not seeing anything for Oopvoo.

I am looking for legitimate work from home companies

Candy Pelletier | Aug 31, 2018
BBB Serving New Hampshire | Aug 31, 2018

Hi Candy! You can search BBB's website for work-at-home companies to see a list of businesses we have in this category. If you know the name of the company you are searching for, you can also look on our website to see if we have any information on the company!

How do I report a fraudulent business?

Jack Worster | Aug 31, 2018
Ruth Kenick | Aug 31, 2018

I have the same problem but don’t know the answer. CONSUME CELLULAR would not refund a $120 cell phone that does not work with my hearing aides. I’m stuck with it. They were not in the least bit compassionate about this.

Brighen up cleaners

dawn guyett | Aug 31, 2018
BBB Serving New Hampshire | Aug 31, 2018

Hi Dawn! I'm not seeing any information on this company. Are they located in New Hampshire?

Has anyone heard of joys boston terrier? Thoughts?

Melissa Farrow | Aug 31, 2017
BBB Serving New Hampshire | Aug 31, 2018

Hi Emma! I'm not seeing a BBB Business Profile on this company. This means that we either haven't received any inquiries or positive/negative information on this business.

Is it a law that a company can make people work on a Saturday because they say it is mandatory even after people work 40 hours a week

Rob Verley | Aug 31, 2017
BBB Serving New Hampshire | Aug 31, 2018

Hi Rob! You should contact the New Hampshire Department of Labor for the answer to this question! Contact them at: (603) 271-3176.

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