Staples

Mary Flores-Camacho

I rarely have a need for printing, but needed some documents printed at Staples. I submitted the order early in the afternoon. The website states the time it wouldn't be ready until 7pm. I needed it before then so had a plan in place for what to do if my order wasn't ready. I put the order in at 12:33pm. It was ready for pickup at 12:40 Talk about fast service! I visited the store to pick up my items. I was greeted by Amy. She was working diligently to serve the customers. She hadn't had lunch, but she put the needs of her consumers first. As an aside, I inadvertently made an error when I submitted the forms I needed printed. I forget to attach the back of the image. Right then and there, I emailed the form to Amy and she made it right. I really appreciated the attention to detail and the care she took to give exceptional service. And the prints came out exactly the way I expected them. Thank you, Staples and Amy. I recommend the location if you ever need anything printed.

Doug Chang

Haven’t been to this location in over 8 years because of the absolute worst service possible. I spent over 15 minutes in this location looking for help with printer toner. I sought out sales reps and even stood at the photo/copy counter for 7 minutes waiting for one of the two people at the photo counter to acknowledge my presence (they looked in my general direction and went back to their conversation). I tried to stop sales people walking by and made eye contact and was completely ignored by every single rep in the store. It’s been a long time so things have probably changed but the experience was so bad I still remember it.

Danielle Tsounis

I had two different orders for the printing department and Chuck and Paul were BEYOND helpful. I had a lot of questions and concerns and they helped me through every step of the way. Amazing customer service very happy with both employees.

Elizabeth A. Morgan

I was in the store looking at a low cost lap or tablet, no one could be bothered to help. Management at help desk was on the phone for over 10 minutes and a line had formed with one cashier on duty. I got frustrated and left. I wanted to purchase an apple tablet. Not happy being ignored.