Rooms To Go - Altamonte Springs

Martha Conley

Dorothy is a great sales associate. Very professional and easy. I came in a week before we purchased. She helped me find the mattress I really liked. I came back today with my husband and asked for her as I wanted her to get the sale. The whole process was quick and easy. She answered all our questions and concerns. I would highly recommend her to anyone looking to purchase furniture at RTG!!

Danisha Rivera

Amazing service and quality! The furniture is so well built and of high quality compared to everything we saw around. We had an issue with the table top and the customer service is SUPERB!! They sent replacement without questioning! Our sales lady Kimberly Lawson is THE BEST!! In a period of three months, she demonstrated that she cared about our satisfaction and investment! She was so patient with us. She is so HELPFUL!!! Kimberly is an expert at mattresses (equivalent to a doctorate)!! 😅🤣 I recommend Rooms to Go and DEFINITELY ask for Kimberly when you get there! Thank you Kimberly! We are so happy with our buy! **"" I hope corporate sees this and gives her more than just a pad in the back!

Isaiah Sadler

While buying furniture can be very overwhelming, we had a great experience today. As soon as we walked in the store we were greeted by Farhan. He gave us a quick introduction and allowed us to look around the store on our own. He then checked on us again and gave us an incredible amount of knowledge so we could make an informed decision (we were looking for a bedroom set and possibly mattresses). He was knowledgeable and patient. Would recommend looking for him if you are coming into this specific location.

cameron fields

I went to a Rooms-To-GO location at 464 W. State Road 436 in Altamonte Springs on 03/06/2022. After walking the store, I found a TV console with back panel suitable for my home decor and decided to order it. At first, I was informed in-stock items could be delivered as soon as 2 days from the purchase date. After making my purchase though, the soonest deliverable date available was the 15th. I agreed and allowed my card to be charged over a grand for my purchase. Rooms-To-Go called almost daily to confirm and reconfirm my appoint--to a point it became aggravating. On 03-15-2022 my items arrived. I work from home and was on a conference call, when the items arrived. The delivery persons were nice and set the items inside my front door. After work, I began to unpack the items and discovered the back panel to be mismatched in color. I phoned the 800 number and after 30 minutes on hold they informed the soonest they could have an exchange occur was on 03-27-2022. I requested to speak with a manager as I felt a next day exchange was appropriate. The manager hung up when he asked if I knew who my salesperson was and I responded with yes. So I drove to the physical store where I spoke with the store manager, he informed me this happens all the time and that he would get the exchange setup. I spoke with the lady at the counter and the soonest available appoint was 03-24-2022. Three days later than what I was told by the corporate employee on the phone. I find the delay in exchanging my items unacceptable. I was not offered any kind of inconvenience credit nor was my request to have next day delivery honored. The exchange went fine, though there is a cosmetic blemish on the front of the back panel--not enough for me to request another exchange. I am really let down by the level of customer service. I feel that exceptions should have been made to have my errors corrected in a timely manner. When they were unable to meet my next day request they should have offered a discount.