Firestone Complete Auto Care

Giovani Guarnieri

Change parts of my car here. It's was more expensive than other car service but they give warranty for those parts until I own the car. It may be a good deal or not. Let's see when I need to come back in here. Price could be a little bit better.

Sash S.

Darian is amazing and Firestone is lucky to have someone like him work for them. But the people they hire for front desk need to be screened. Unprofessional, and lack any skills with proper communication. Never had a problem with them calling my number or scheduling appointments. But the duration of communication and lack of. As well as the time to get things fixed. Is a bit lagging on a HUGE factor.

A H

Frequent this Firestone location for an oil change along with an alignment (lifetime). I always called ahead for an appointment. My arrival is always a few minutes ahead of my appointment. Their question “are you dropping off or waiting” I wait! If you wait, you have a better chance leaving at an reasonable time. The lady ahead of me got an oil change and was told she needed additional work done. When I questioned why this lady was called ahead of me when I was there first, the front desk person stated that “oh you got a good car no additional work needed.” No sooner said he comes back with my paperwork indicating I needed additional work ( work already done) amounting to $1,000, and I could not get the alignment because of suggested additional or should I say the additional $$$$ they wanted. There’s a scam being used at this store. BEWARE!!!!!!!!! BEWARE!!!!!!!!! BEWARE!!!!!!!!!!!

Angela Jackson

I am reminded of why I stopped going to the Rolling Road Firestone a few years ago. I did not think it was possible for the customer service to get worse, but the staff there proved me wrong the past two weeks. Appointment times are not honored. Two weeks ago one of the associates at the front desk said online appointments are not taken at the time the customer chooses. You are simply next in line. She does not understand the meaning of the word appointment. Then, the day before Hurricane Ida hit our region, I called to reschedule my appointment, but when I showed up, there was no record of my appointment. This morning took the cake. I showed up for my appointment and the associate gave me a price that was almost double what the cost showed on the recommendation list. She then became combative, cutting me off as I was talking. I told her I was calling Corporate. She said she didn't care. I'm not sure where these front desk workers are coming from, but they are part of the bigger problem at Firestone. They don't know how to treat customers. If customers don't come into the store or constantly get poor reviews like this one, the store closes and they are out of work. I would not go to any Firestone. There are too many other choices. I tried to do business with them even after my car died after getting brake switches replaced at the Nottingham store in July. Every store is worse than the one before.