Eyesite Optometry

Teresa Teresa

I had an eye exam appointment in February 2022, I was texted my reading glasses was ready. Went to pay for my glasses and gave the associated my final payment, I gave her two hundred in cash and twenty dollars on my credit card, got my glasses and headed home. I got a call from the associated that evening she said my two one hundred dollars was counterfeit, I explain to her I got the money directly from my bank. I came in the next day and the manger gave me back the so called counterfeit money. Took the money back to my back, thay looked at the money said "IT IS NOT COUNTERFEIT " It's just old money. When call back to speak to the manger she was not there I'm still wainting on apologied. I will never go back to this facility. . 't supposedly th

Shaun Richards

After getting an eye exam and one pair of distance lenses created at the Newport Beach location, we returned with new frames to get a pair of reading glasses created. Upon arrival we were told that the 2nd prescription was mistakenly never entered into their system and that the optometrist was out of the office at an 8 day wedding, so it would be another week before the lenses could be created. We then called the Cerritos location and spoke to the manager, Sarah. We conveyed to her that we were upset from not only wasting a trip and our time, but also the fact the 2nd prescription was never entered into the system by mistake and we were told that nothing could be done for a week. Sarah told us that they could convert the distance prescription in to a reading prescription and create the lenses for us, something the Newport Beach location did not mention was possible. I asked her if they would compensate us for our trouble by covering the cost of the lenses and Sarah confirmed with me that they would do so in order to make the situation right and that we would not owe anything additional. A week later they called and said that the lenses had been created and that the total was $270 including what insurance had covered. We were of course under the impression that nothing would be owed having taken Sarah at her word. The "best" they could do for us was to have us pay half of the $270. Since Sarah had told me specifically that we would not have to pay for the lenses and also did not call us ahead of time to tell us what the cost of the lenses would be, I did not feel this was fair business practice.I spoke to Sarah over the phone and said that if the lenses were not covered as agreed upon, I would file a complaint with the Better Business Bureau, yet she refused to make the situation right as she had promised. She agreed to give us the lenses at "cost" for $85 or else they would remove the lenses and return the frames only. We decided to have the lenses removed to get the frames back and have them created elsewhere. This has been a horrible experience and a complaint with the Better Business Bureau has been filed.

Ann Magill

I have been very pleased with the service done by Dr. David. He's always been very helpful and takes the time to explain the procedures and shows that he truly cares about his patients. The staff is always friendly as well and they remember the patients who are their regular clientele so they'll take a few minutes to say hello and to see how the patient has been doing.

Akeem davs

I've been coming to eyesight optometry ever since I've been wearing glasses which dates back to the mid 90's and they deliver great customer service. The building is very clean and the staff is very polite and professorial. If your looking for a optometry I highly recommend Eyesight Optometry.