Alta Vista Credit Union

c st

Horrible experience they are obsessed with charging fees left and right. Don't ever bank with them or enter a loan agreement they will screw you over

Carnes Family

After both myself and my wife received an email notifying us how to access the new website only I was able to login. After reaching someone by phone, we were told I had to add Stephanie to the account before she would be able to login but this did not give her access to the mobile App and she could not leverage website Bill Pay because she was a “SUB” user. We spent some time being transferred from your Bill Pay third-party and Account Services trying to get this addressed and were told to share the account login/password. After doing this my wife was able to access Bill Pay but the payments failed, but took us longer to realize than we wanted because my email address is the one on the account. Another round of being transferred between the Bill Pay third-party and Account Services and Live Chat (we were desperate at this point so reached out to anyone we thought could help) we were told that it is not possible to have two users with separate logins access the same account so both of them could perform the same things (Bill pay being the specific service we both need access to). We were told that for my wife to access online Bill Pay she needed her own account. Although we finally have a solution, we have not only been without access to the banking services we need to run our home, but have spent hours of our time on the phone, leaving messages and online with Live Chat. Due to repeated hurdles since the rollout, and significant time invested on our part trying to resolve then, we are ready to apply to another Credit Union and wanted to make sure we shared this feedback because it has been the worst experience in over 30 years that we have had when being migrated via other companies and organizations that we patronize including banks, insurance companies, payroll providers, CRM, accounting systems, health insurance companies, retirement fund managers, life insurance companies, etc. I am not in a position to recommend this Credit Union to anyone based on this experience. Everyone we have spoken to or chatted to has been absolutely amazing to work with to resolve this but their ability to rectify systemic issues with the platform has resulted in members like us shaking our heads and wondering how this could possible have happened. I don’t wish to come off as angry, dismissive or frustrated – I am sharing our experience in the hope that the factors that led to the rollout of the platform can be evaluated and improved – as I personally believe this has the potential to impact the Credit Union in a very negative way.

Karen Grozak

My husband and I can't share enough positive affirmation in regards to our experience at Alta Vista Credit union. We sought an immediate loan and received the best professional service and in a timely efficient turn around. Alta Vista is truly a Redlands Bank, a Community Bank that serves the residents and community and invests in each. We experienced top notch service from Michael, Sara and Connie and Daniel. Out of 5 stars we give Alta Vista 6! We highly recommend Alta Vista and it's team!

Courtney Dawson

I’ve always been a believer in credit unions, and I moved my accounts to AVCU three years ago. I’ve found the staff to be incredibly friendly and helpful, the location to be child-friendly, and the online resources to be easy to utilize. Any concerns I’ve had have been quickly handled with a phone call or message, and my experience has been very favorable. Stephanie in the call center maintained her composure when I thought my card had been frozen, but I was just putting my PIN in incorrectly 😆