AAA Disposal Services

Morgan Erickson

85 days. It took them 85 days to pick up their cans. Cancelled 4/4, picked up 6/28. Only took many emails, calls, and letters. Anyone need cans? I cancelled my service on 4/4 and as of today (5/13) they are still sitting in my driveway. I'm serious, if you need them because AAA won't bring you any, you can have mine. I have used AAA for MANY years without issue. Never missed a day when others have stated they frequently did so. They raised our rates in November 2021 by 6.1% and then got a letter on 3/31 stating they were raising them again, but did not say how much. I had to contact them to find out. It was 22.9%. That makes a net 30.3% increase in 6 months. No thanks. Changed to someone less expensive. When I called to cancel, she asked "is this because of the rate increase?" At least they know why customers are bailing on them. Seems they shot themselves in the foot this time.

Beth Nicholls

I honestly do not know how this company is still in business. I’m sure it’s going to go under eventually. No trash pick up today, I called and asked if they were just running late…..the lady apologized and said they didn’t have enough staff to run our route. How is that my problem?? I’m sick of business’s shifting their problems on to the consumer, that’s exactly what they did. She said maybe they will come tomorrow or the next day, who knows! I’m really sick of AAA excuses. They raised my rate from $56 to $70 and still have the same poor quality and no staff??? Maybe pay your staff better wages with the hike in everyone’s bills that your charging us, just maybe you could keep staff. However if you treat your staff the way you are treating your PAYING customers then I can certainly understand WHY YOU HAVE A STAFF SHORTAGE. I will be looking for another trash service, hopefully I will find much better service but even if I don’t then at least I won’t be paying AAA anymore.

Alicia

Used AAA Trash service for 3.5 years and have always had issues. Recently they randomly stopped picking up recycling bins. I called and was told "they'll be around to get it when they can". I have an HOA that is screaming at me to put my bins inside but I can't or they'll be missed for pick up. Paying for a service that isn't being rendered is FRAUD. Got a letter in the mail that prices were going up - for what? Nothing gets picked up anymore. I called and canceled service and I will take my bins personally to their facility so I don't have to deal with them again. Do not waste your valuable time trying to get info, just avoid them. I would give ZERO stars if possible.

W373 INA

Worst trash service. Believe the reviews. They just sent a notice saying they are going to raise their rates but failed to mention how much. They missed our trash pick up and then I found out they skipped several neighborhoods in the area. I called, they gave no reason. Didn’t offer to send a truck, said it would be next week on trash day. I would understand that if it were a house or 2 but we’re talking several houses missed. Usually I’d take it in stride but this is unacceptable. We pay for this service and AAA didn’t pick up for several people. FYI AAA charges more than other companies too. I found Ted’s is half the price. We’re canceling our service with AAA. Bad business with even worse customer service.