EBMUD

Category: Water utility company

Address: 375 11th St, Oakland, CA 94607, USA

Phone: +18664032683

Opening hours

Sunday: Closed

Monday: 8AM–4:30PM

Tuesday: 8AM–4:30PM

Wednesday: 8AM–4:30PM

Thursday: 8AM–4:30PM

Friday: 8AM–4:30PM

Saturday: Closed

Reviews

roger reid

Apr 1, 2022

The automated "help" system is hopeless. When, finally, I sought to get a call-back, it told me that it did not understand me and that my (only) request had exceeded my number of requests allowed. Still cannot get through to them.

Maria Ibarra

Mar 9, 2022

Es un poco dificil navegar en el website, nececitan mejorar/ They need to improve the system, sometimes is hard for me to make a online payment.

Myra R

Mar 2, 2021

Interviewed for this company. Human Resource was rude, telling me I didn’t have the qualifications yet there are reviews saying they have incompetent workers/employees. I seriously wanted to make use of my education and skills and the HR was unprofessional. I plan to sue this company-and to think they were promoting diversity and inclusion. They even went o our school to recruit and that was in a community college. I had a post baccalaureate degree and a license. They normally give out exams so I was surprised when I received an email from one of their “hr analysts” saying that I failed to pass their basic requirement when I have more than just basic and industry experience. They have a certain culture- they don’t like eager candidates! They didn’t like scholars and diversity then, I thought. I even expressed clearly my keen interest to join their organization to improve on the services and water quality. They hated that. My GPA is 4.0. And the HR even told me to re-apply after rejecting such a clean and well-expressed and thought-out application. I told my colleagues in the academia about it and they re-assured me that it’s good I didn’t get that job. A machine operator gets paid $$$$$ more than the scientists or chemists??! I was appalled. These government agencies and affiliates need to be audited heavily, it’s who they like and know here. Nothing wrong with being a machine operator but to maintain the water quality, safety and standards you need a licensed chemist not just licensed from the state of California!!! To get a license as a chemist from a federal level, you have to pass a board exam!!! Talk about ignorant hiring hierarchy. Disturbing and corrupt I should say. Here, it’s who you know or be related to someone to get in or from a certain demographic, from what I heard to get the job. Wow. I moved on since then (working on a research project for a cancer gene that has not been studied yet but can be used as a target for drug discovery), but I just thought I’d leave this review for people who are looking for a great working environment, with talented people who are passionate about science and education and are seeking job opportunities especially during this pandemic. I am on the fence of becoming a teacher too in this country but because of the way they shun well-deserving students and professionals, something’s gotta change! Housing development is another agency that’s been corrupt! And for whatever it’s worth-you don’t have to be a certain SKIN COLOR OR RACE, if you have the skills and education, certifications and passion or simply the willingness to learn, why not? And as for methodology, chromatography is a broad application but they have the same principle of separation, just different phases used but same principle! My God, what happened to education here in California, brain drain!

Matthew Wiseman

Oct 2, 2020

They have the worst online platform I've ever seen. Seriously, in 2020, how can your digital platform be such a mess? Why is it more difficult to pay my bill online than it was five years ago? That being said they do have the best drinking water in the bay area.

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Questions & Answers

My uncle Lucius Lyons retired from ebmud, after,30 + years, shortly after retirement you'll think he'll finally have a kick back future and enjoy his work free life, But now he's fighting cancer, he's located at St Joseph hospital in Stockton,

Jason Santana | Aug 31, 2018
Josiahnitram Martin | Aug 31, 2019

Im a water witch at birtj

How to report a water leak?

Richard Bernard | Aug 31, 2019
Brian Feetham | Aug 31, 2019

Depends on if it's in your home or on public property. Check out this link for more info: https://www.ebmud.com/customers/billing-questions/leaks-and-high-bills/water-leaks-frequently-asked-questions/

Does anyone from EBMUD review posted questions and attempt answers? In what time frame? rwb

Robert boese | Aug 31, 2018
Robyn Johnson | Aug 31, 2018

Please use "Contact Us" @ www.ebmud.com.

Does East Bay mud cover the city of Hayward?

Lakeysha Bridges | Aug 31, 2018
Moises Muniz | Aug 31, 2019

City of Hayward has its own water system so they maintain a majority of Hayward. There are some parts that are still covered by ebmud in Hayward in some cases.

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Is EBMUD mixing recycled sewer water with our drinking water ?

Jonathan Aegis | Aug 31, 2018
Vincent Castleman | Aug 31, 2019

Absolutely not. "Reclaimed Water" is only used for industrial purposes like at the Chevron refinery. Drinking water is exclusively sourced from the Sierra snow caps, and pulled all the way from Camanche Reservoir.

My water bill increased from $126 to $175! What happened?

Jay | Aug 31, 2018
Donna Smith | Aug 31, 2018

Ebmud is probably the better one to ask, what I will say is I've only received excellent customer service from them myself . Blue indeed will answer your question

how do a change of billing address

Bob Bernie | Aug 31, 2018
Donna Smith | Aug 31, 2018

If you don't see the option to change billing address on the website, simply call ebmud they'll walk you through it or do it for you.

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