Quest Diagnostics

Rotanak Pov

I had checked in since 1:50pm and couldn’t get my blood test till 3:40pm. I asked them once at 2:50pm, one of admin/nurse said 1hr later. I asked the second time with another one, they said I can’t get in, we only accept the appointment although I have appendicitis and urgent as well as been waiting 3hrs. And they don’t even bother saying sorry. One word can be described is, “they don’t care”!!!

Ashley Leon

I have been to Quest many times and to various ones. This is by far the worst I’ve experienced. The phlebotomists there are incredibly rude, have ZERO customer service skills and act like you’re a pest. Never coming here again. The two ladies including the older lady with the dyed red hair were so unhelpful. 0/10 service

Manuel Majarian

I needed to call to confirm that they received a fax of my lab request as my appointment is on a Saturday and if they don't have it, my doctors office is closed. "Press 6 to speak to a representative" - You press 6: "This key is not valid, please try again" and it keeps repearing this statement whewnever you press 6. So how TF is someone supposed to talk to someone to confirm they received my lab request? So stupid.

Geri Alva

Today is Monday April 18th I made an appointment for a blood test a week before this day for 11 am. I get to the lab at 10:30 this morning sign in and it states that I have no appointment. I tried it three times. There is nobody whatsoever up in the front to help anybody with the kiosk there's only two kiosks and a room full of people. It happened to me as well as others so we had to sign in as a walk in. I signed in as a walk-in, it states that I'll be in at 11:30. It was 12:15 before I even got in to see anybody. This is ridiculous you need to have more phlebotomist on hand on a daily basis with this many people that are coming in on a daily basis. PLUS there needs to be somebody out in the front to help people. I go there often and this is out of control it's very inconvenient for myself as others we all have a life and have other things to do. It is stressful on the little bit of people that are working there. Something needs to be done it was horrible. My phlebotomist was trying his best, he was very friendly. Chris Gallardo was my phlebotomist and he was very patient and explain the situation to me it's not fair to the employees that work there nor is it fair to the public.Something really needs to be done.