Western General Insurance Company

Category: Insurance agency in Calabasas, California

Address: 5230 Las Virgenes Rd, Calabasas, CA 91302, USA

Phone: +18007583311

Opening hours

Sunday: Closed

Monday: 9AM–5PM

Tuesday: 8AM–5PM

Wednesday: 8AM–5PM

Thursday: 8AM–5PM

Friday: 8AM–5PM

Saturday: Closed

Reviews

Adriana

Aug 9, 2021

This place is a joke. I was hit by another driver and they took my car out to one of their lots. They freakin stole so much from my car, including my designer sun glasses that I had forgotten. When I contacted them for my stuff, they lied. Not only that, they hid my car for a while because they wanted to fix it, so i could pay the deductible. I finally found my car at a different shop, different than the name they given me. I’m so glad they’re finally going out of business, karma comes in mysterious ways.

Alison Curdt Golf

Jul 28, 2021

This company is awful. I was hit by one of their policy holders a month ago and I've had to be proactive and keep calling them. They lied and said they tried to call the policy holder but couldnt get hold of him. I luckily had his number and encouraged him to call, which he did. They have all the paperwork they need and I cant get anything going to get my vehicle fixed while their policy holder is at fault. So frustrating! 0 Stars

Stephanie Ibarra

Jun 30, 2021

Save your time and money with this insurance. They literally suck and their service representatives are rude and not helpful. They try charging you for things that they should be paying for and give you the worst time ever. I would honestly give them zero stars, do not get this insurance, it's better to pay a little more than to deal with them.

Cindy Alaniz

May 5, 2020

This insurance company is a joke. Pray you don’t get in an accident with someone who has this in insurance. My husband was rear ended at a stop sign by someone with this insurance. The accident was 4 months ago and the insurance company keeps sending us letters letting us know their client who hit us is not cooperating therefore they need more time. I called them and was informed most likely they will not honor the claim because their insurer won’t cooperate. Yet they will continue to insure him. How is that legal? We get rear ended at a complete stop by someone on his phone and they will not cover the repairs because he doesn’t return their calls. I had to now file a claim with our insurance and will file a claim with the Bette Business Bureau.

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Questions & Answers

Does Western General usually treat all their customers so poorly ?

Shawn Tranter | Aug 30, 2018
Vin559 | Aug 30, 2018

I can speak only for myself. This is the worst insurance company I have ever dealt with. From the reviews I have seen I am not the only one that feels this way.

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Is anyone else getting a collection notice over a service from western general that was not consented? I’m getting charged $101 in collections from western general.

Alexandra Ortiz Willis | Aug 30, 2019
Justin Martin | Aug 30, 2019

What was the service not consented?

If I pay my bill my phone one month will my auto payment still go through?

racheezy 11 | Aug 30, 2019
Marcy Austin | Aug 30, 2019

Yes.

are they open or evacuated?

Elizabeth E | Aug 30, 2019
Duante W | Aug 30, 2019

currently evacuated

can I have my policy #

Peace Menziwa | Aug 30, 2018
Jennifer Lippiatt | Aug 30, 2018

800-758-3311 ask for Customer service, they can help you.

Does a person have to report a accident when another vehicle hits their parked vehicle and they have full coverage insurance to cover the damage.

Samantha Miller | Aug 30, 2018
Charles Crow | Aug 30, 2018

You don't have to but I'd advise that you do in the event that the insured person's insurance company tries to give you the run around

does this insurances cover for rentals car?

Tony Luu | Aug 30, 2018
Al Jmnz | Aug 30, 2019

No, they just want to suck your pocket then they share your money to fed their families.

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How long does one have to wait for Western General insurance to process a claim if the insured does not respond to requests for statement?

Ben Rush | Aug 30, 2018
Carlos Solis | Aug 30, 2018

If the insured does not respond to a request for a statement, western general will tell you that you have to do the repairs with your own insurance if you have uninsured motorist. So basically they won't do anything for you until their insured makes their statement. With my claim, I had to reach out to their insured MANY times to make his statement. And either way, even if the insured does make their statement, the lazy employees at Western general take their sweet time with your claim. I made a claim against them and I still have not received any payment for my damages and it's already been over a month! Western general is THE WORST insurance to make a claim against. So goodluck to you buddy. My advice: stay on their head about your claim, call them every single day, they take about 30-60 minutes to answer the phone but you have to do it if you really want your payment. They will not ever contact you even if they say that they will. YOU MUST call them every day and bug them about it!

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