MK Beauty Club

Elisa Garn

*Update* The response below is the only communication I've received (I did check my email account to see if they sent an invoice; they did not). They are correct, my card wasn't charged. The response from them puts the blame on me as the customer which is even more disappointing. I placed an online order in June, received a confirmation email. After not receiving my order and no additional shipping updates or communications for 4 weeks, I sent an email to check the status. I did not get a reply, so I sent another email 2 weeks later. Again, no response. I started searching the web to see if they had gone out of business or had some Covid-relared issues, but based on other reviews posted around the time I placed my order, I could see the owner was responding to similar complaints so I tried using the live chat on their website. I sent the message including my order number, phone number and email address and have still had zero communication after 5 days. The products themselves were fine, albeit overpriced, but based on this most recent experience, I won't be ordering from them again.

adriana s

I ordered 7 items and only received 6. When I emailed the owner several times, she stated that the item was out of stock and reassured me that she would send me the missing my item. Four months passed and after conversing through several emails, the owner failed to complete my oder. Eventually she stopped responding. I will not be ordering from here anymore, I wouldn't risk buying anything else from the shop because I didn't receive my full order plus the website doesn't clarify it items are in stock/out of stock.

JS

Love, love, love! So glad I found this place. Initially, I was only browsing for nail supply related products that I had trouble finding anywhere else. Not only did I find what I was looking for, I even ended up with a few extra goodies too! Ordered and received promptly! It's unfortunate some reviewers stated issues with ordering, but I experienced zero technical issues. Also just as a side note: Some reviewers seem overly harsh. I mean cmon really, we should all be exercising a little patience and understanding towards these small businesses operating during this pandemic. I'm sure they've been greatly reduced with their normal operating resources, staff, technical support, probably much more. Don't mean to come off all high and mighty/obnoxious, just think we could show some compassion to each other (including the folks running small businesses).

Madeline Utter

Great service. I looked EVERYWHERE for a specific hair lightening powder and MK Beauty Club was the only place in LA that I could seem to buy it as an individual (not in bulk for a salon). Open for curbside pickup during the pandemic - quick and easy and you pay online ahead of time.