Costco Tire Center

Shelby Stinson

This review goes to Grant the tech I had today! He was very professional, kind and eager to help me! I had gone to the Dana point Costco yesterday for new tires only to find out today that they were not put on properly so I had been driving to and from work with a low tire pressure all day. Grant was very friendly and patient when I showed up an hour before close without an appointment. He figured out that the wrong service kit had been used yesterday for my new tires and had to take off all the tires in order to fix the problem. While doing this, he was also helping out other customers as he was the only one working (from what I could see). Despite being the only worker, working past close and having to deal with someone else’s mistake, he was still very polite and kind. Please give this guy a raise or bonus because he is a good worker!

Brent

Review to help others. Good prices on tires. Scheduled a tire rotation, got to the center 15 minutes before my scheduled time - to stand in line for 25 minutes. Service at the front desk is hit and miss in professionalism and general efficiency. Be willing to put in the effort and time.

emad bal

I was in this Costco tire center 3/15/2021 at 0630, the cashier was very rude and unhelpful at all . I wanted to buy battery for my car by my reword certificate and after waited for my turn and prepare work papers , he told me he didn't has cash and I have to bill my rewords from other building cashier. it was very weird answer and was shocked and thought I am not costco . because this is his job and not me. after I got the cash and came back again, I waited for him to pay the battery but he ignored me so I asked him I have to wait for the line and my invoice is already ready and despite I did what he has to do, he answered yes and asked him again whole the line he said yes with badly manner. I said thank you and left .it never happen for me with Costco customer service. I was very disappointed and a such rude Costco Irvine tire center cashier.

Gino Clemente

So selling point of buying here is good price and lifetime balance and rotate. And now you can make an appointment,...but wait appointments are booked over 2 weeks out.... So you go before it opens and there is already a line of 8 in front of you. You just want a balance and rotate on the tires you already purchased from here sometime ago... shouldn't take long right... WRONG 3 hr wait... but why? because they only have 2 techs working when they have 6 bays available. Why would a company not want to provide speedy service and take care of their customers? Very disppointed. WILL NEVER BUY TIRES HERE AGAIN and will probably go somewhere else to have them balanced and pay as my time is very valuable to wait around 3 hrs. Poor management and staffing!