CheapFareGuru

Maria Schifino

Do not use this company. They will rip you off. If the flight is canceled by the airlines, they will only refund part of your money back. I had to call several times and wait on line and each time they said they will send my refund. Now they tell me they are only giving $250 back when I paid $295. Don’t be fooled by low prices on their website; it’s not worth it!! 

Margaret Gilbert

A zero is to high of a rating for these characters. I thought logged into CheapTickets.com. It was only after I purchased the ticket on April 19, 2022 that I realized it was CheapFareGuru. I did it reluctantly because I needed a flight immediately. The ticket was charged to my card but not finalized until I paid another processing fee which I did pay only after having a difficult conversation with a very rude representative. He acted as if I was an inconvenience because I had questions about the addition fees. I had to cancel my flight due to an increase in covid numbers in the state I was traveling to. It took several calls to try to either get credit or my money back. I finally was able to have my bank cancel the transaction. I never took the flight. Today July 8, 2022 I received a charge for another $626.02 from CheapFareGuru. Needless to say my call to correct this and issue and get my money back was unsuccessful. I was again greeted by a rude representative that basically told me to talk to my bank or their legal department. Be aware of these crooks!!!

Joseph K

If I could give these guys 0 star, I would. Please save yourself the pain, lost money and don’t use this company. Book with the airline directly. They will hit you with a steep fee to cancel your flight or to reissue new tickets if the flight is delayed or rescheduled at no fault of your own. I had to pay to pay about $500 reschedule my flight even though the new day I wanted to travel the ticket was cheaper than when I had first booked. They claim to have an address in California, but they route all calls to a call center in India. They are quick to pick up your call when you are doing a new booking, but if you need to do anything else you will be on the call for hours before someone answers. They put you on hold claiming to look up your booking and then the call drops and you have to start all over again. In the meantime while on hold you can hear them speaking Hindi in the background and laughing and they don’t acknowledge you or provide any update while you wait. The extra couple hundred dollars you save booking through these guys is not worth all the trouble they put you through. I decided to just book another flight after I could not travel because of Covid and they wanted me to pay them ~$600. I decided I would rather give that money to someone else. If you book through these guys, hope that your itinerary does not change or the airline will not cancel or reschedule your flight.

Jillian Boehm

Rudest customer service and most manipulative company I have ever dealt with in my life! They tried to charge me for travel insurance I opted out of and did not show that until my credit card information was already in. When contacting customer service to cancel they did offer to waive that insurance but only after calling me a liar and trying to charge me $50 to cancel the trip. Please do yourself a favor and book directly through the airline sites turns out it's just as cheap there.