Valvoline Instant Oil Change

jennifer yarbrough

I had such a great experience at this location! The staff is awesome. They work so well together as a team. Really impressive communication. They were really good about explaining what needed to be done and costs, without putting on any pressure. I just really appreciated my experience and will 100% be returning for future services. The manager Matthew is excellent and his team that assisted me (Barry and James) were as well. Can't say enough good things about this place. These guys are quick, courteous and thorough. Thank you again and see you next time! 6/20/2022 -- just updating that I had another excellent experience with this Valvoline location. They have some of the best folks working here. I still highly recommend this place -- thank you :)

Maxine Doner

Came in w our Ram Dually truck. They pulled up record from car fax showing front, rear, transfer case, transmission oil all needed changed as well as oil, fuel filter, and air filter. As far as I remember, these had not been recommended before. I haul heavy w LQ horse trailer and I am so great full they were on top of things. I know a lot about horses; not much about trucks! Thank you!

Raven Dodge

We were passing through Bend on a cross country road trip and called ahead to ask if we could either drop our 21 ft trailer in their lot or keep it hitched while they performed the oil change. They said no, he said you can just park it on a street before coming in, you can’t bring your trailer onto our lot. I guess understandable, so we did as asked and I stayed with the trailer while my partner drove to get the oil change. Turns out he lands in line behind a massive RV…so they do accommodate large vehicles and I guess it’s ok if you can’t ‘unhitch’ the trailing part of the vehicle. The other frustrating part is the wait to get into a bay - they said all was clear when we called but upon arriving there was a line with two cars ahead. Not their fault since it’s first come, first serve but it took 40 minutes to get to the bay and another 30 for the actual oil change. Once the oil change was done it took another 10 minutes to check out. Meanwhile I’m waiting uncomfortably next to the trailer while someone walking down the street is screaming who is clearly not of stable mind. Not too familiar with Bend so didn’t realize this might not have been the best neighborhood. Perhaps I just don’t understand why they couldn’t accommodate us, but could accommodate other vehicles of greater size. perhaps they didn’t want our business. In any event, it feels like there is better service out there.

Mary Esther Hart

It's 1st come 1st served but they had 3 bays & were very efficient. When I got in all the service technicians were pleasant & told me what needed doing & what they were going to do. They were able to directly upload to a computer so Carfax has the info on file. Highly recommend them for efficiency if your a busy person. A big plus is I didn't have to get out of the car.😊