Cedars-Sinai S. Mark Taper Foundation Imaging Center

Nicole Misita

Be careful where you park here. I went to the parking garage directly across the street and they firstly “don’t validate parking” anymore and the first hour was not free. People were fine. But I ended up having to pay extra for my parking time because the med student took an extra fifteen minutes to perform an extra exam for practice. I think it’s really cheap to charge for a garage you own, especially when people are paying so much for your services in the first place.

Barbara Comeaux

I was in desperate need of a kidney & bladder ultrasound. I am in the hospital so when the transporter got me to the room, Claudia was already in another room finishing up with a patient. She stepped out the room to make sure I was as comfortable and to assure me that she would be doing my ultrasound soon. As time past Albert checked on me mind you I was in a dark cool area secluded & alone. He was very kind to see to me being ok. All of a sudden I had an urge to use the restroom. It is a blessing to be average but my case right now that is not the case. I am a stage 4 cancer patient that just underwent a transplant. With that said, I am a fall risk and need assistance at all times. I yelled, “can someone please get me a nurse, please get me a nurse!” Claudia and Albert came running over instantly. I told them I was a fall risk and I had the yellow socks to prove so. They immediately with no hesitation helped me off the gurney. Made me feel comfortable about needing the help. This was not within their job description or what they were to do. If I could show a picture of these lovely First Responders I would. Unfortunately, they are the only unit that restricts & it just dampens the review! Just ohh phewy🙄

Gyve Hamidi

Share review Embed review Write an update Edit review 7/12/2020 I don't usually leave reviews. I try to give people the benefit of the doubt and I understand that everyone has bad days (weeks or even months), so I'm even less likely to leave negative reviews. But my experience with the Taper Imaging center was too extreme to not post about. My (Cedars-Sinai) doctor had ordered an MRI for a lower back injury I had recently sustained. The last time I had had an MRI was when I was a child, so I didn't realize that I had a choice about where to go or how many options for imaging there are out there (I just went where my doctor's office told me to go) Had I been aware, I would have gone else where in a heart beat. First off, the soonest available appointment they had was in 3 or 4 weeks. Confined mostly to my bed, in pain, and wanting answers, the wait was very difficult to deal with. When I finally had the MRI done, the wait at the actual facility was long (over 2 hours for a lumbar MRI) and the staff was just okay- while they were not mean or rude, they were not especially pleasant either. It took about 2 weeks after the imaging (and having to call Taper a couple of different times) for the radiologist's report to become available. At no point throughout the whole process, was I informed about cost or how much or how little my insurance would cover. When I got the bill later weeks later, I was shocked. Without my insurance, the MRI alone (without the radiologist's interpretation) would have been over $5,500! With my insurance, it was a little over $1,500. For comparison, I since had to also have a cervical MRI and the new place I went to (a smaller, private imaging practice) charged $500 without insurance. My out of pocket was $80. That is over a 1000% difference! What pushed me over the edge was the following. After having my MRI done, I decided to see a doctor that wasn't affiliated with Cedars, so I wanted a CD copy of my imaging for my new doctor to review. I requested the CD on June 5th, which should have been plenty of time to receive it before my appointment with the new doctor on June 24th. (because of Covid, they wouldn't allow me to pick up the CD in person; they had to send it to me by traditional mail). 5 or 6 days before my doctor's appointment, I still hadn't received anything, so I called the people at Taper. They let me know the CD had likely gotten lost in the mail and, because this wasn't there fault, my only other option was to for me to pay to Fed Ex the CD. Long story short, this ended up costing over $60! They absolutely refused to pay any portion of the extra cost. I was floored. If you charge over $5,500 for an MRI, I expected to have a physical copy of the imaging without having to pay even more money. I understand all businesses/health care facilities have been hit hard by Covid, but that was absolutely ridiculous. When I purchase a product or service anywhere else (Amazon, for example), it's the responsibility of the seller to make sure it is delivered. The cost shouldn't be pushed to me because the carrier they chose to ship me the CD messed up! Again, for comparison, I recently had to have a cervical MRI in addition to my first, lumbar MRI. This time, I went to a smaller, private imaging place. They got me in the next day, I left my appointment with a copy of the imaging CD, and the radiologist's report came in the mail 2 days later! The people were friendlier and more efficient than the Mark Taper workers. The MRI machine they had was newer and the radiologist's report was more thorough. Again, the cost was about $500 without insurance and $80 with. I was shocked by this whole experience. I would suggest avoiding this facility at any cost for your imaging needs.

Alain V Berrebi

The wait time was very reasonable and the technicians were incredibly kind. A great experience.