Fairfield Inn & Suites by Marriott Eau Claire Chippewa Falls

Verified Hotel Guest

Positive: The room was large, staff was friendly. Negative: The fragrance on the blankets and linens (should always be scent free). It literally kept us from sleeping well.

Danielle Park

I would have given this a much higher rating if it were not for the general manager of this hotel. Upon check in as part of the Marriott Ambassador program, I requested our guaranteed late check out of 3 pm. Imagine my shock when I received a phone call at 11:30 telling us we did not have late check out and would need to leave or pay for another night. Explained the situation and he hung up on me. At noon I had to be on my laptop for a company presentation. I could not log on to my laptop, I went downstairs to be notified that our late check out did not give us the right to use Marriott's internet and he had shut it off....no words completely shocked, as 98% of my stays with Marriott brands have been fantastic. This was just wrong and petty. This should not be a reflection on Marriott, but rather a complaint against a general manager that does not know what custom service is.

Verified Hotel Guest

Positive: The front desk staff were always polite, friendly and helpful. The hotel is clean and looks modern and new. Room was comfortable and clean.

Scott Scott

Great location right off the highway. Exceptionally clean inside. Very friendly and helpful staff including when I accidentally left my room key downstairs in the breakfast area. Plenty of great selections for breakfast. Loved the bathroom and shower in my room!!