Hertz Car Rental - Tri Cities Airport Hle (PSC)

Amanda Curtis

Hertz is incredibly unreliable and downright dishonest. I purchased one of their rental cars. It was only a year old, so I took them at their word that the high miles were just because it had been a rental. I later discovered it'd had 4 owners prior, and had been in an accident. Live and learn, I should have verified their story. I'll not only never purchase or rent from Hertz, but I'd caution anyone to look elsewhere and do your research. The car itself was reliable and a good vehicle for my family, however the resale value was lowered drastically due to it's Carfax, which came as a surprise. Hertz made a fool of me and considerably overcharged me for the car, and my own honesty was called into question, because I told the new buyer what I myself was told by Hertz employees.

dcjulian5

Unbelievably unprofessional. They should just close this location down until they are able to keep it open regularly and not leave signs like this to greet customers when they arrive. I arrived at midnight to this sign. I can assure you no one attempted to call me. The last communication I had was 48 hours before arriving reminding me of my confirmed rental. I am a Gold Rewards Plus member (not worth anything obviously). I was extremely lucky to secure a last minute rental with the amazing people at National. Otherwise I would have been in a very bad spot.

Ashley Maxwell

UPDATE - THIS IS NOT A REAL HERTZ RENTAL LOCATION!!!!! This is an outside agency called At Last Capitol LLC with Overland West. Hertz will not help you when you have problems with this reservation or company. Go elsewhere. I have been a HERTZ customer for many years and they are my go-to rental agency most often. I will regularly pay more money for the comfort in knowing that HERTZ will provide great customer service. That is not the case in Pasco!! Rent from another company this time. First I was told by the representative at the counter that the gas price on the vehicle, including taxes would be $3.15. What she did not mention is that the HERTZ counter will put an additional 'sales tax' onto that gas charge of 15.5%!!! I have NEVER paid for gas from a rental agency because typically it is much more expensive than the local rate. In this case the agent assured me that "they increase the prices weekly, and they. were about to change the prices higher to reflect the local price, but they hadn't done it yet - so it would be a great deal to get the gas from them since it would be way cheeper". This would be the case if HERTZ did not charge an additional tax on the taxed gas. Effectively this caused the gas to be $4.88 per gallon! I never received a receipt of these charges until I spend much time on the phone with HERTZ and ultimately having to call PASCO back. I talked to manager Sophia. Not a great experience. She was arrogant and interrupted me constantly. She rattled off numbers to me from my receipt and when I questioned what those fees were she reverted to - "you're not listening and I don't have time for this phone call". She was most unpleasant when I tried to explain that I was effectively lied to about the price of gas, and that in no rental agreement or documentation that I signed did it say gas would end up costing more than $50. In fact the documents I signed for, in agreeing to the gas fee was under $35.00 (the price of the full tank at the price quoted by the agent). TOTAL SCAM! Dang - I didn't think Hertz would result to such low, rude, arrogant customer service and the nickel and diming that other rental agencies revert to time and again. I guess they are in the dumpster with the rest. I will seriously reconsider paying more for HERTZ the next time I rent from them. Certainly from this PASCO airport. Sophia must have a hard job. :(

Ryan Wright

I reserved a luxury vehicle (was described as "Jaguar or similar") with drop-off service. Somebody was supposed to call me to confirm the drop-off but after waiting over a week, nobody called so I called them the day before my reservation. I was told they don't offer drop-off services and I'd have to find my own transportation to & from their location. They also did not have any luxury or premium vehicles available. What's the point in reserving a particular class of vehicle if they don't actually hold that vehicle for you? I cancelled my reservation and went with a competitor instead.