Intrex Computers

Brandon Owen

Got redirected by GeekSquad to Intrex Computers after they couldn't solve my problem. Their service was affordably priced and they went above and beyond what my expectations were for the repair.

David Hull

HIGHLY RECOMMEND INTREX COMPUTERS on Battleground in Greensboro. They replaced the keyboard of my Dell Precision M4700 laptop computer, very quickly (about 25 minutes, on and off), right then and there, and very inexpensively ($20.00 for the labor )! This happened a couple of weeks ago, so I know the repair was successful. I had bought a Dell OEM replacement keyboard on eBay for $48 and had tried to install it myself. Couldn't get it to work. Didn't know that 15-pin ribbon connectors are very difficult to use for a mere non-techie productivity user like me. The YouTube videos made it look easy. NOT! So took it to Intrex. My wife has used them for all her PC needs over the years and recommended them highly. Turns out I had messed up the connector, so he CAREFULLY and EXPERTLY harvested the good circuit board with the connector on my old keyboard and replaced the circuit board I had damaged on the new keyboard. He then VERY CAREFULLY and EXPERTLY aligned the 15 pins of the connector with their mates and, after a couple of attempts, SUCCESS! (You would not believe how tiny the pins of the connectors are). I was so happy. Still am! So, I ask him what I owe him, and he says $22.73 or something like that. I stared at him and said, "You can charge me more." He replied, "Naw, it only took me 15 minutes." Amazing. I have decided to try to do all my PC-related equipment purchases and repairs with Intrex from now on. They sell (and build), systems and parts as well as repair them. The guy who was next in line--- without prompting-- enthusiastically raved about them. Only thing you might not like is, they don't smile a lot. No small talk or b.s. They're busy. That's fine with me--in fact, it's a good thing. I used to be around techies back in The Day-- was in the PC software industry for years. Some techies are charlatans, others are mediocre, and a few are talented rock stars like these guys, so I didn't mind a'tall. I don't need the upfront chit-chat and the love-- I get the love from the results. In that respect, these guys give a lot of love.

Shawn Wilkins

Was my first time going there. Prices are better than I expected. I was looking for a hard to find connector for PC to tv. They had it in stock.

J King

I went in to get an estimate for replacing the back cover plate on my laptop (it had been dropped and was cracked). I was told the total cost would be around $90. I asked for the breakdown and was told the part was around $30 and labor would be around $60. The guy mentioned that they do some diagnostics as explanation for the $60. I informed him that I have a warranty on the non-hardware part of my computer and for that reason didn't want them to do anything except replace the back cover. He spoke with another guy briefly there at the counter (the owner? a supervisor? IDK) who told him that in that case they could do it all for $60. I agreed, paid the $60, and left (they were to call me when the part came in). A few days later they called me. I went in to get the part replaced. The guy helping me at the counter this time was the supervisor guy who tells me I need to pay another $30. I reminded him that they had agreed the total would be $60. He acted like he didn't remember, or maybe he truly didn't remember, but the other guy who helped me the first time was standing there and acted like he didn't hear the conversation or didn't remember. So long story short, I don't appreciate the bait and switch. I would not recommend any business that does something like this. I won't be returning. BTW, there was no misunderstanding because I had just left Best Buy on that first visit and Best Buy told me it'd be around $90-120. There's no way I would leave Best Buy to go to a small mom-and-pop who was going to charge me the same thing. I would've taken the laptop right back to BB.