Address: 160 N Gulph Rd #1178A, King of Prussia, PA 19406, USA
Phone: +16103378912
Sunday: 11AM–6PM
Monday: 10AM–9PM
Tuesday: 10AM–9PM
Wednesday: 10AM–9PM
Thursday: 10AM–9PM
Friday: 10AM–9PM
Saturday: 10AM–9PM
John hopkins
My nearest store is the King of Prussia store, PA. The store has a severe issue with order online, pick in store. There were multiple times that my online orders were canceled but I found the exact item on the rack in store. It got worse recently that nothing is available for pickup for this store to choose online but they do have the items in store. At first, I thought it was an inaccurate inventory online. But after a couple times and the recent nothing available issue, it seems the problem is definitely on the store. Most of the times, the deals are much better online than in store, I guess this is the reason why they are unwilling to do this as they are making less money? Then just remove this store from order online pick up in store option. Such disappointing experience!
Sam Alpert
Closed earlier then posted, but I asked the guy if they carry turtlenecks and all I get is attitude. Exactly why I never shop in store
Sarah Ferenz
Why do they make it so difficult to be a customer here? I got some gifts for Christmas that I was trying to return and since they only take ONE non-receipt exchange a day, I've had to go back multiple times to get this resolved. And because I didn't have the gift receipt, they will only issue an exchange in-store, not store credit. That would be easy, if I loved their clothes and could find pieces to exchange. Unfortunately, I think the quality and style of their clothes has gone down since a couple years ago, when I used to buy almost all of my clothes from them. The last manager was very helpful in taking care of my last exchange, but that's after I had been in the store 3 times since December. This isn't the first time I've had trouble returning something. PRO TIP: Make sure you have your receipt if you want to return!
Ted Voltolina
The store is well-stocked and the staff is friendly and helpful. One guy helped me pick out an entire new wardrobe. Another time I came in because a few shirts I bought were defective (months after purchase with no receipt). A woman there helped me immediately and was very apologetic. She let me trade in the defective shirts for brand new ones.
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There is a plastic glass at the register, but fitting rooms are open and the amount of people seems to be lightly monitored. There is hand santizer aa well.
Orders shipped via standard delivery typically arrive in 5-7 business days for the United States and selected Territories. Business days are limited to M-F 8:00 a.m. to 5:00 p.m. EST, not including holidays. The Express fulfillment center is closed for the observance of major United States holidays.
Express will accept returns and exchanges for items purchased in our U.S. stores and online based on the following requirements. We will not accept a return or exchange if requested more than 60 days after the purchase. Third party branded products purchased online cannot be returned in stores. We will not accept returns and exchanges that were purchased in our Express Factory Outlet stores, or in stores outside the U.S. Some items have a “Do Not Remove” tag or a “Keep This Tag Attached” tag, which must still be attached to the item in order to request a refund or exchange. Please decide if you are completely satisfied with your item before you remove such a tag.
Online orders can be returned or exchanged within 60 days at any Express store. Online returns are not accepted at Express Factory Outlet stores.
Gift Cards can be purchased in Express retail stores, Express Factory Outlet stores, and on express.com.
Express offers sizes ranging from 00-14 in women's and XS-XL in men's online and in stores. Click on the link to see our size chart: https://www.express.com/service/custserv.jsp?name=SizeChart.
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Main building, ground floor in the center, near the microsoft store
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