Burberry

Jonathan T

Went here to buy my Fiancé a purse, and the service was spot on. Our service representative was kind, professional and offered us some water while we waited for the gift to be wrapped.

Lyss

The store was only allowing a few customers in at a time, which is likely their policy. They do not do repairs on their own watches and guided us to a mall kiosk that repairs all instead.

Bigneke H

Excellent customer service, also provided me with 2 champagne bottles after my purchase and was very patient while I was deciding. Highly recommended

LSC

My review is solely based on my salesman experience. I walked in for the 1st time and a lady approached me but we were just looking so we left. Walked in a 2nd time and a male approached me but we left again. Walked in the 3rd time and the same male approached me and it was obvious we were going to purchase this time around. It was so awkward because the lady made it obvious she was upset that she wasn't getting the sale. So obvious it made me feel uncomfortable. I get the whole commission sale but at a high end store, there should not be so much aggressive competition, especially in front of the entire store. My second bad aspect of this shopping trip: I was purchasing a limited edition bag, the olympia collection and it clearly identifies the # of which bag you have out of 300. The one on DISPLAY had 240/300. I was ready to purchase and asked the male if he had a new one, he said he did. He took the one on display to the back and had already took my payment. I had a weird feeling so when he brought it out, i checked and realized it was the one on display. I asked him, "why did you say there was a new one but give me the one on display" He mentioned he thought there was a new one but realized it was sold in the morning but that this one was put out this morning. 1. Why wouldn't he tell me that BEFORE wrapping it up and taking my payment when i clearly asked for a new one. 2. He said ordering was an option so then just tell me that before being sneaky and wrapping up the display 3. if i hadn't have opened it, i would have taken it home and realized. Ive purchased plenty of times before at burberry and other high end stores, normally they tell you if they only have a display available. For the amount i pay, i expect better service and transparency. Both of these situations show the aggressive nature of just trying to make a sale. I almost walked out wanting to make a return but i liked the bag and figured it was just horrible service this one time, and since it was promised to be shipped fast, im giving him the benefit of the doubt that it just slipped his mind to tell me.